At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and streamline granting processes.
- Company: Join the Ontario Trillium Foundation, a leader in community support and innovation.
- Benefits: Enjoy a full-time role with competitive pay and opportunities for professional growth.
- Other info: Bilingualism in English/French is a plus; remote team management experience valued.
- Why this job: Make a real difference in how communities receive support through exceptional service.
- Qualifications: Post-secondary degree and 5-7 years of customer service management experience required.
The predicted salary is between 63000 - 77000 $ per year.
Drive exceptional customer service as a Customer Support Manager with the Ontario Trillium Foundation.
Oversee the Support Centre team, streamline granting processes, and ensure superior service delivery.
In this full-time, permanent role, you'll report directly to the Director of Granting Operations.
Your expertise in customer support and management will significantly impact how OTF delivers its granting programs.
Responsibilities include effectively leading a high-performing team, analyzing support metrics, and implementing strategies for optimal service.
Key
Responsibilities
- Lead customer service delivery across granting processes
- Monitor and analyze Support Centre metrics daily
- Guide policy interpretation for escalated inquiries
- Develop customer service strategies and support webinars
- Provide strategic advice on trends in customer support
Requirements
- Post-secondary degree in a relevant discipline
- 5-7 years of supervisory experience in customer service
- Familiarity with CRM systems
- Experience managing remote teams
- Bilingualism in English/French preferred
Enhance customer service efficiency while fostering teamwork and excellence at the Ontario Trillium Foundation. #J-18808-Ljbffr
Customer Support Manager in Toronto employer: Ontario Trillium Foundation
At Landmark Cinemas, we pride ourselves on being a leading employer in the entertainment industry, offering a vibrant work culture that values inclusion and mutual respect. Our Calgary office provides a flexible hybrid work environment, competitive compensation, and numerous growth opportunities, ensuring our team members thrive both personally and professionally. With a commitment to supporting mental health initiatives and a passion for movies, we create a rewarding workplace where every employee can contribute to delivering exceptional experiences for all movie lovers.
Contact Details:
Ontario Trillium Foundation Recruitment Team
