Regional Hub Manager in Shelburne

OCWA is seeking a proven, results-oriented manager to provide strategic leadership and overall management for OCWA operations to ensure the delivery of safe, reliable, cost effective, competitive and profitable water and wastewater services to clients.

Reporting to the Vice President of Operations:

• You will provide strategic leadership for a geographically diverse portfolio of municipal and industrial water and wastewater contracts, with accountability for operational performance, client satisfaction, employee engagement, regulatory compliance and financial outcomes.
• Develop and oversee business unit strategic and financial plans, including multi-year strategic plans, budgets and resource plans.
• Be accountable for the business unit’s health and safety performance and regulatory compliance.
• Provide leadership during operational emergencies, environmental incidents, security events, and municipal response situations.
• Take accountability for financial performance and ensure client retention, growth and profitability.
• Oversee client relationship management within the business unit, including providing support and attendance at client and Board meetings.
• Participate in and provide expert advice on client-initiated programs ranging from technical, asset management, security, long and short-term planning and innovation and research.
• Be accountable for the delivery of contractual obligations and regulatory requirements.
• Lead the team to identify business opportunities and deliver comprehensive water operations, management and advisory services to clients.
• Manage human resources through effective leadership of the team along with promoting diversity and inclusion and team engagement.
• Lead the development and management of key projects in areas such as major capital works and implementation of new technologies to increase capacity, conserve energy and find operational efficiencies.
• Integrate and implement OCWA’s strategies, policies, programs, guidelines and procedures across the business unit.
• Participate as a member of OCWA’s Senior Leadership Team and actively contribute to the development and evaluation of client service objectives, business plans, performance measures, and issues management strategies.

What we are looking for:

• Communication and relationship management skills
  • Exceptional client focused communicator with ability to deliver concise and accurate reports and recommendations.
  • Strong understanding of and commitment to providing competitive, commercialized services in a client-driven business.
  • Experience proactively responding to client business goals, as well as economic/market environmental changes that impact long-term business plans.
  • Superior interpersonal skills, excellent written and verbal communications, assertiveness, negotiation and consensus-building skills and diplomacy.
  • Excellent organizational skills with demonstrated ability to prioritize, delegate and meet strict deadlines.
• Leadership skills
  • Experience leading diverse multidisciplinary teams in a complex operational environment while overseeing the management and administration of the provision of competitive and safe water treatment facilities.
  • Knowledge of human resources management practices, policies and guidelines.
  • Demonstrated analytical, consultation, negotiation and problem-solving skills.
  • Demonstrated emergency management knowledge, experience and leadership skills.
  • Demonstrated experience leading regional financial accountability, planning, budgeting and forecasting activities, while working collaboratively with OCWA Corporate Finance to achieve operational and business objectives.
• Technical skills and knowledge
  • Knowledge of the theories, practices and technical details of processes/techniques in the continuous operation of multi-site, technically complex wastewater services on a 24x7 basis.
  • Knowledge and understanding of SCADA systems and alarm monitoring, Computerized Maintenance/Asset Management Systems (Maximo) and applicable financial programs for budgeting and presentations.
  • Good working knowledge of federal, provincial environmental and health and safety legislation, regulations, codes, standards and amendments to comply with mandatory requirements for environmental and human health, safety and security.
  • Sound understanding and application of ISO 14001 standards.
  • Knowledge of electrical energy markets and IESO programs.
  • Ability to conduct research and gather relevant information to develop clean water treatment service options for meeting future requirements resulting from emerging trends, technical advancements and enhancing system capacities.
  • Valid Ontario water and/or wastewater operator licences are considered a strong asset. Candidates must demonstrate the ability to understand operational, regulatory and licensing requirements associated with municipal water and wastewater systems.
  • Valid Ontario Class G driver’s license.
• Other Essential skills
  • Knowledge of financial resources management to develop and manage department budget.
  • Knowledge of procurement policies and procedures to oversee all stages of acquisition of goods and services and prepare RFQs and RFPs, for operational, capital project and equipment requirements.
  • Ability and willingness to travel throughout the region and elsewhere in Ontario, including occasional overnight travel, to attend facilities, meetings, as well as participate and support Team members in all aspects of operations and maintenance.

What's in it for you?

• Flexible learning and development opportunities.
• Opportunities for career advancement and specialization with the largest provider of water and wastewater services in Ontario.
• Work with the partner of choice for more communities than any other water and wastewater service organization in Ontario for over 30 years.
• Work with an organization committed to innovation and advanced technology.
• A defined benefit pension plan; comprehensive health plan; life and disability insurance.
• Maternity and parental leave top-up benefits including for adoptive parents.

OPS/OCWA’s commitment to diversity, inclusion, accessibility, and anti-racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

The Ontario Clean Water Agency is an inclusive employer and we offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario Human Rights Code. Refer to the application instructions if you require a disability-related accommodation.

The Ontario Clean Water Agency is an agency of the Province of Ontario, reporting to the Ministry of the Environment, Conservation and Parks. As the largest provider of water and wastewater services in Canada, we manage over 800 facilities from small well systems and lagoons to large water and wastewater treatment plants. Consider this opportunity if you are a motivated, team oriented individual seeking a career in the water and wastewater industry.

We thank you for your interest, and we will only contact you if we choose you for further screening or an interview.