At a Glance
- Tasks: Lead client relationships and drive account growth while collaborating with creative teams.
- Company: Join a dynamic agency working with global tech brands and innovative startups.
- Benefits: Competitive pay, profit sharing, flexible hours, and wellness allowances.
- Other info: Enjoy a dog-friendly office and team outings in beautiful downtown Victoria.
- Why this job: Be the strategic anchor for exciting projects and make a real impact in the industry.
- Qualifications: 10+ years in account management with strong digital marketing knowledge.
The predicted salary is between 90000 - 110000 $ per year.
Our agency is expanding, and we're looking for a seasoned Account Director to own the senior client relationship function at One Net. Reporting to the CEO, you will be the strategic anchor for a portfolio of key agency accounts and responsible for client satisfaction, account growth, and ensuring cross-functional teams (strategy, content, creative, development, and media) deliver work that meets business objectives and client expectations. You'll be on every client call as a trusted advisor to ensure clients make the best use of their investment with our agency.
What you'll do:
- Own overall health, satisfaction, and growth of an assigned portfolio of client accounts
- Serve as the primary senior point of contact for client leadership and stakeholders
- Identify and lead upsell and expansion opportunities within existing accounts
- Create and deliver estimates to clients
- Partner with strategy, content, creative, development, and media teams to ensure work aligns with client goals and agency standards
- Eliminate client confusion and misaligned expectations
- Lead account planning, quarterly business reviews, and renewal strategy
- Manage account profitability, scope, and forecasting in partnership with leadership
- Mentor and manage Producers and Directors on account management strategy and client communications
- Identify and mitigate account risk; elevate to CEO and resolve client issues proactively
- Contribute to new business efforts, including pitches for existing client revenue expansion and new business proposals
What you'll bring:
- 10+ years of agency Account Director, sales or account management experience
- An undergraduate degree in Business or similar
- Strong understanding of digital marketing disciplines; strategy, content, creative, development, SEO, AI visibility, media and measurement.
- You can extract insight from Google Analytics, Search Console, SEMRush, Hotjar, Google Ads, Meta Ads and LinkedIn ads to present opportunities for website, campaign and content performance to clients
- Polished communication, negotiation, and presentation skills
- Budgeting, forecasting, and scope management experience to ensure project and account profitability
- Stay on top of industry and market trends such as AI visibility and creator/influencer marketing
Nice to have:
- Familiarity with AI-driven marketing tools or agentic workflows
- Existing network of client relationships in tech, gaming and tourism
- Practice in pitch frameworks such as CLOSER, STRONG and Inception
About One Net:
At One Net, you'll work alongside global tech brands (SteelSeries, Lenovo) and ambitious startups, plus tourism brands (Destination Vancouver, Visit Haywood) reimagining how people discover a place. We're a small, agile team with a high bar built on curiosity, craft, teamwork, accountability and results.
We offer:
- Competitive compensation + profit sharing + ESPP
- Paid holiday closure (in addition to vacation) + flex hours
- Education and wellness allowances
- Team outings
- Dog-friendly downtown Victoria office
- Parking and transit allowance
Account Director in Victoria employer: Onenetinc
At One Net, we pride ourselves on fostering a dynamic and collaborative work culture that empowers our employees to thrive. As a Senior Digital Agency Account Director, you will benefit from extensive professional growth opportunities while working in a vibrant environment that values innovation and teamwork. Located in a bustling area, our agency offers competitive benefits and a commitment to employee well-being, making it an exceptional place for those seeking meaningful and rewarding careers in digital marketing.
