Join One King West Hotel & Residence as a Night Audit and Guest Services Ambassador. This overnight role focuses on guest relations, check-ins, and effective issue resolution.
As the Night Audit Ambassador, you will be responsible for providing exceptional service during overnight shifts. Key tasks include managing guest check-ins, check-outs, and responding to requests. You should be familiar with hotel procedures and committed to maintaining a high standard of guest satisfaction.
Key Responsibilities:
- Manage guest check-ins and check-outs accurately
- Respond to guest inquiries and resolve complaints promptly
- Complete daily reports and balance cashier audits
- Ensure clear communication across departments
- Familiarize guests with hotel facilities and events
Requirements:
- Previous Front Office or Night Audit experience preferred
- Proficient in OPERA and Microsoft Office
- Excellent verbal and written English skills
- Strong customer service and communication abilities
- Ability to multi-task in busy environments
Bring your enthusiasm and dedication to guest service at One King West Hotel & Residence.
Night Audit and Guest Services Role in Toronto employer: One-King-West-Hotel-
Join a dynamic culinary team where your passion for food and leadership will shine in a vibrant hospitality environment. We offer competitive benefits, a collaborative work culture that values creativity and innovation, and ample opportunities for professional growth and development. Located in a bustling area, our establishment is dedicated to delivering exceptional guest experiences while fostering a supportive atmosphere for our staff.
