At a Glance
- Tasks: Coordinate and dispatch restoration crews to emergency and scheduled jobs while providing top-notch customer service.
- Company: Join a leading restoration company that values respect, integrity, and community support.
- Benefits: Enjoy competitive salary, health coverage, RRSP matching, and opportunities for career advancement.
- Other info: Dynamic work environment with potential for after-hours on-call responsibilities during major disasters.
- Why this job: Make a real impact by helping families and businesses rebuild during critical times.
- Qualifications: 2+ years in scheduling or dispatching, with strong customer service and organizational skills.
The predicted salary is between 55000 - 70000 $ per year.
- (This posting reflects an existing vacancy)
- Position Summary
Is Tetris your favorite game? If you’re fascinated by mastering a challenge with a ridiculous number of moving parts, then you need to read the Dispatching job below!
Dispatchers play an integral role in keeping customer satisfaction high by maintaining a professional and empathetic demeanor while dispatching On Side Restoration crews to jobs in a timely manner.
Knowing who to call, when to call them and what the steps are in the restoration process is all just a regular part of being a Dispatcher.
Compensation
- Salary based on skills, qualifications and experience
Benefits
- Extended health coverage (medical, dental, vision, etc.)
- Employee assistance program (EAP)
- Group RRSP, with company matching DPSP
- Life and disability insurance
- Opportunities for advancement and internal mobility
- What You’ll Do
- Dispatch restoration crews and resources to emergency and scheduled jobs.
- Provide exceptional customer service while managing emergency losses, insurance claims communications, and project scheduling.
- Review project scopes and deploy the appropriate technicians, subcontractors, and resources based on job requirements.
- Communicating with property owners/insureds, setting up schedules, dispatching technicians.
- Scheduling work with property owners. Ongoing project monitoring and schedule adjustments.
- Being the first point of contact for distressed customers.
- Managing sub-trade schedules.
- Managing crew mix and on-call availability including last minute changes and updates.
- Supporting the branch Operations Manager with various administrative tasks.
- Contributing to achieving certain measurable objectives for the branch.
What You Bring
- 2+ years of scheduling, dispatching, or project coordination experience in restoration, construction, property services, or a related industry.
- Proven experience and working knowledge of the construction and/or disaster restoration industry, including emergency response procedures, mitigation practices, and restoration project workflows.
- Trades scheduling experience: subcontractors and field personnel.
- Superior customer service skills and a genuine desire to help people.
- Exceptional organizational and time management skills
- Enhanced critical thinking, decision-making and problem-solving skills.
- Ability to prioritize and meet time management and deadline-driven environment.
- High attention to detail and a commitment to completing tasks.
- Excellent phone and computer skills (MS Office – Word, Excel and Teams familiarity is a must), E-Claim, and ability to learn other programs.
- Excellent communicator with a natural, authentic rapport.
- Flexibility and versatility.
Of Note
Major Disasters can strike at any time so after hours on-call work may be required when major weather events occur.
At On Side, everything starts with people.
We live our values — respect, integrity, generosity, excellence, and customerfocus — in everything we do.
Join a team that helps families, businesses, and communities rebuild when it matters most.
You’ll contribute to a workplace where people come together to bring order to chaos.
Make a real impact, do work that matters, and grow your career with us.
On Side Restoration welcomes and encourages applications from people with disabilities.
Accommodations are available on request throughout all stages of the recruitment and selection process.
*Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.
Job Type: Full-time
Benefits
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Application question(s)
- Briefly describe your experience in construction, restoration, or a related industry. What types of projects have you worked on?
- Tell us about your experience scheduling jobs, coordinating trades/subcontractors, or dispatching crews.
- Describe your experience using computers, scheduling software, and other workplace technology. Are you comfortable learning new systems and working in a fast-paced environment?
- Briefly describe your customer service experience and your ability to calmly and professionally communicate with clients who may be experiencing property damage, emergencies, or other stressful situations.
- This role coordinates and dispatches Rebuild Technicians.
Briefly describe your experience with carpentry, drywall, and residential construction.
Are you comfortable discussing a rebuild project from start to finish with customers, trades, and technicians?
- Work Location: In person
- #J-18808-Ljbffr
Restoration Trades Dispatcher / Crew Scheduling in Mount Pearl employer: On Side Restoration
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