Support Olympus customers from Richmond Hill in a hybrid Customer Service Sales Representative role focused on order management and communication.
As a Level II representative, you will handle complex order requests while maintaining Level I daily functions. The work includes order entry, confirmations, pricing follow-ups, inquiries, and customer support. You will use Customer Service databases, financial systems, procedures, and applications while meeting established service expectations.
Key Responsibilities:
- Process order entries and provide accurate order confirmations
- Follow up on pricing issues and pending approvals
- Manage EDI/GHX orders, credits, and return requests
- Provide ETA updates and resolve customer inquiries
- Log customer information accurately in service databases
Requirements:
- One to two years of relevant customer experience
- Bilingual English-French speaking, reading, and writing proficiency
- Post-secondary degree or diploma
- Medium to advanced Microsoft Office skills
- Experience with Salesforce Service Cloud, Datasweep, Netsuite, or SAP preferred
Bring bilingual communication, organized order management, and customer service expertise to Olympus's hybrid Richmond Hill team.
