At a Glance
- Tasks: Enhance client interactions through phone and email support.
- Company: Join Olympia Benefits Inc., a leader in client service excellence.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Other info: Dynamic team environment with a focus on collaboration and improvement.
- Why this job: Make a real difference in clients' lives while developing your career.
- Qualifications: High school diploma; customer service experience preferred.
The predicted salary is between 38700 - 47300 $ per year.
Elevate your career as a Customer Service Representative with Olympia Benefits Inc. in Calgary, AB.
This full-time, on-site role focuses on enhancing client interactions through phone and email support.
In this position, you'll act as a primary point of contact for clients, addressing inquiries and resolving issues with professionalism.
You must possess strong attention to detail, be solution-oriented, and continuously seek to improve client experiences.
Your collaborative mindset will ensure effective communication and service excellence.
Key Responsibilities
- Answer inbound client inquiries via phone and email
- Make outbound calls for follow-ups and onboarding
- Resolve questions on benefits, claims, and accounts
- Maintain accurate notes of client interactions
- Identify trends in client questions to enhance service
Requirements
- High school diploma required; post-secondary education preferred
- One year of customer service experience is preferred
- Knowledge of CRM systems is an asset
- Strong organizational and communication skills
- Ability to adapt to shifting priorities and tasks
Become a trusted partner in client services at Olympia Benefits, delivering exceptional support and solutions.
Customer Service Representative in Calgary employer: Olympia Trust Company
Mount Royal University is an exceptional employer that prioritizes the holistic development of its staff and students alike. With a strong commitment to fostering an inclusive and supportive work culture, employees benefit from extensive professional growth opportunities, mentorship programs, and a collaborative environment that encourages innovation and excellence. Located in Calgary, Alberta, the university not only champions student success but also invests in the well-being of its staff, making it a rewarding place to build a meaningful career.
