Account Supervisor in Toronto

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.

Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

About the role: You'll be the connective tissue that holds strategy, creative, and delivery together across a financial services brand. Working across multiple projects simultaneously, you'll translate the brand's business objectives and consumer insights into clear briefs, guide creative development, and present work that balances brand ambition with financial services precision. Success means delivering campaigns that move business metrics while setting quality standards and elevating the team around you.

What you will be doing:

• Act as the primary day-to-day client contact for the financial contact, building trusted relationships with stakeholders across divisions.
• Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements.
• Manage campaigns end-to-end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels.
• Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements.
• Develop and maintain project timelines, ensuring on-time delivery across multiple concurrent workstreams.
• Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards.
• Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact.
• Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines.
• Monitor campaign performance and translate results into actionable recommendations for future work.
• Identify ways to improve studio processes, workflows, and efficiency.
• Build strong working relationships within the organisation to surface new opportunities for the studio.

Budget and Production Management:

• Track and manage project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation.
• Source and negotiate with freelancers and production partners as needed.
• Support financial reporting for the account.

What you need to be great in this role:

• 5–8 years of experience in account management, integrated marketing, or a similar client-facing role within an agency, in-house studio, or brand environment.
• Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels.
• Experience writing strategic creative briefs that translate business objectives into work that resonates.
• Confidence presenting to and building relationships with senior client stakeholders.
• A genuine understanding of how strategy, creative, and production connect — and the ability to add value across all three.
• Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process.
• Strong organisational skills and the ability to keep complex, multi-stakeholder projects on track.
• Ability to mentor and develop junior team members.
• Experience working in an embedded agency or in-house studio model.
• Understanding of US financial services marketing regulations and compliance workflows.

Our values shape everything we do:

• Be Ambitious to succeed.
• Be Imaginative to push the boundaries of what's possible.
• Be Inspirational to do groundbreaking work.
• Be always learning and listening to understand.
• Be Results-focused to exceed expectations.
• Be actively pro-inclusive and anti-racist across our community, clients, and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.