At a Glance
- Tasks: Provide hands-on IT support at client sites and remotely troubleshoot issues.
- Company: Join OKTO Solutions, a trusted partner in IT services for Quebec businesses.
- Benefits: Competitive salary, remote work options, and reimbursement for work-related expenses.
- Other info: Diverse clients and technologies with real opportunities for professional growth.
- Why this job: Gain hands-on experience while making a real impact in a dynamic environment.
- Qualifications: DEC or AEC in IT or equivalent experience; knowledge of various IT systems.
The predicted salary is between 47250 - 57750 $ per year.
You spend part of the week directly at our clients’ sites, in Trois-Rivières and the surrounding region, as the hands-on point of contact for their users. The rest of the time, you support the service desk remotely. A hybrid IT technician role for someone who enjoys the field as much as the technology.
At OKTO Solutions, we value inclusion and diversity. Our hiring decisions are based on experience, potential, and passion. If you would like to apply and need reasonable accommodations during the recruitment process, we encourage you to let us know.
With strong combined expertise in information technology, OKTO Solutions has established itself as a trusted partner in managed and co-managed IT services for Quebec small and mid-sized businesses. We support a bilingual client base across many industries and build lasting relationships grounded in trust, transparency and concrete results.
The role involves supporting our clients directly at their facilities a few days per week, acting as the key point of contact for users, providing hands-on support and ensuring the stability and smooth operation of the IT environment. When not on site, you will join the service team to provide remote support (calls, emails, chat, alert management).
A stimulating environment where continuous learning, a wide range of issues, and quick adaptation are part of the daily routine. Your ability to manage multiple priorities will be put to good use to accelerate your professional development.
As an MSP, we work with a wide range of clients, industries and IT architectures. This environment is ideal for deepening your technical skills, strengthening your customer service approach and developing your professional judgment.
Key responsibilities include:
- Install, configure and troubleshoot the client's workstations and equipment
- Perform support and maintenance tasks that cannot be done remotely
- Check and diagnose servers, network equipment, and infrastructure issues, in collaboration with the systems administrators
- Manage hardware inventory and keep the work environment organized
- Thoroughly document interventions and the technical information gathered
- Assisting the service desk in resolving client incidents
- Analyzing requests to determine their priority and impact
- Applying escalation procedures when required
- Remotely install, configure and troubleshoot software, workstations, peripherals and mobile devices
- Providing clear and professional follow-up with users
- Update internal systems and documentation
- Take part in the on-call rotation based on operational needs
- Collaborate with the infrastructure and project teams
Skills and experience we are looking for:
- DEC or AEC in a relevant field, or equivalent experience
- Knowledge of deploying, configuring and managing: Active Directory, DNS and DHCP, Firewalls, switches and wireless networks, Microsoft 365 and Exchange, Windows workstations and servers, iOS and Android devices, VMware virtualisation
- Comfortable with MSP support and management tools
- Availability for travel to client sites and for the on-call rotation
Who you are:
- Strong adaptability
- Excellent communication skills
- Team spirit and client focus
- Proactivity and responsiveness
- Rigour in technical documentation
Assets:
- French and English bilingualism
- Experience in an MSP environment or in hands-on client support
- Relevant certifications (CompTIA A+, Microsoft 365 Fundamentals MS-900)
- Knowledge of remote management and ticketing tools
- Valid driver’s licence, as the role involves travel to client sites
What we offer:
- Competitive salary based on experience
- No salary cap
- Opportunity for fast advancement within the company
- Remote work on days without a client visit
- Offices located in Trois-Rivières
- Dynamic and human company culture
- Reimbursement of personal work-related expenses, based on responsibilities and relevance (mobile phone, Internet, fuel, etc.)
- Stimulating and collaborative work environment
- Diversity of clients and technologies
- Real opportunities for professional growth
- Concrete application of learning at client sites
- Continuous skills development
On-Site IT Technician in Trois-Rivières employer: OKTO Solutions
At OKTO Solutions, we pride ourselves on being an inclusive and dynamic employer that fosters a collaborative work culture in Trois-Rivières. Our commitment to employee growth is evident through our flexible remote work policy, competitive salaries, and real opportunities for advancement, all while working with a diverse range of clients and technologies. Join us to make a meaningful impact in the IT sector and develop your skills in a supportive environment focused on excellence and continuous improvement.
