Technical Account Manager in Toronto

Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Okta is the leader in Identity management and The World’s Identity Company. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents. Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Key Accounts Opportunity:

• Platform Focus: Primary focus on Customer Identity Cloud (Auth0), with foundational technical engagement across Workforce Identity Solutions (Okta).
• Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.

This role is integral to the Key Accounts segment team, managing accounts across various core industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology. The Technical Account Management (TAM) team is a global group of identity product experts dedicated to enabling existing customers to succeed. As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for key accounts, focusing on developer-focused customer identity architecture, API integrations, hands-on prototyping, and broad deployment strategies across Auth0 and Okta environments.

Key Identity Solutions & Technologies You Will Support:

• Customer Identity Cloud (Auth0) & Developer Tools (Primary Focus): Modern authentication and authorization protocols (OAuth 2.0, OIDC). Direct API management and endpoint testing using Auth0 Management & Authentication REST APIs. Auth0 Universal Login, custom login flows, and modern developer SDKs (e.g., Auth0 SPA JS, Auth0 React, Auth0 Next.js, Auth0 Python/Node.js). Platform extensibility and custom logic using Auth0 Actions and webhooks. Multi-tenant application architectures, social login, B2B/B2C identity federation, and custom database connections.
• Workforce Identity (Okta): Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, and Universal Directory. Identity Governance & Administration (IGA): Lifecycle Management and automated provisioning (SCIM). Identity Threat Detection & Response (ITDR): Syslog monitoring, threat detection, and signal integrations.

What You'll Be Doing:

• Key Account Partnership & Influence: Build deep, long-lasting relationships with customer engineering leads, product architects, and technical decision-makers as their primary technical advisor. Masterfully apply technical expertise in Auth0 Customer Identity and developer-first architectures to solve complex identity challenges and influence customer strategy. Collaborate with key accounts to design scalable B2B and B2C customer identity architectures aligned with their business and security objectives.
• Prototyping, Technical Execution & Advocacy: Hands-on Prototyping & Demos: Build lightweight Proofs of Concept (PoCs), configure test Auth0 tenants, and conduct live technical walkthroughs. API Testing & Integrations: Utilize tools like Postman to test, validate, and demonstrate Auth0 and Okta REST APIs. Complex Problem Resolution: Dissect multi-faceted developer and architectural issues, proactively identify technical risks, and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering. Advocate for customer technical needs within cross-functional product and engineering teams.
• Thought Leadership & Team Enablement: Provide best practices, workshops, and technical enablement for customer developers, software architects, and engineering leads. Generate repeatable code samples, Postman collections, architectural guides, and strategy assets for the global TAM team. Mentor peers, upskilling team capability with a focus on developer SDKs, API integrations, and Auth0 extensibility.

What You'll Bring to the Role:

• Experience: 5+ years of related professional experience (or 4+ years with a Master’s degree), including 3+ years as a Technical Account Manager, Solutions Architect, Technical Consultant, or Developer Advocate.
• Domain Knowledge: 3+ years in customer identity (CIAM), API security, web/mobile authentication, or modern application development.
• Education & Certifications: BA/BS/MS in Computer Science, Software Engineering, Information Technology, or related discipline (or equivalent experience). Auth0 Certified, Okta Certified, or equivalent industry certifications preferred.
• Technical Mastery: Deep, practical mastery of modern web authentication and authorization standards, specifically OAuth 2.0 and OpenID Connect (OIDC), alongside standard SAML 2.0 federation. Advanced experience working with REST APIs, webhooks, and tools like Postman. Strong hands-on ability to read, modify, or build simple web applications. Solid understanding of B2B and B2C identity patterns, tenant management, social identity providers, enterprise connections, and user migration strategies. Familiarity with core Workforce Identity concepts.
• Communication & Leadership: Excellent communication skills, capable of speaking fluently with developer teams, software architects, and engineering leadership. Comfortable performing live technical demonstrations, API troubleshooting in Postman, and whiteboarding complex system architecture.

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. The annual OTE (On Target Earning) range for this position for candidates located in Canada is between $122,000—$168,000 USD.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.