At a Glance
- Tasks: Build strong client relationships and help businesses thrive with OERP's services.
- Company: Join OERP, a leading Canadian Odoo Gold Partner focused on client success.
- Benefits: Enjoy competitive salary, commission, and comprehensive benefits in a supportive environment.
- Other info: Dynamic team culture with opportunities for growth and collaboration.
- Why this job: Make a real impact by helping clients grow and succeed with tailored solutions.
- Qualifications: 1-3 years in account management or customer success; eager to learn and build relationships.
The predicted salary is between 63000 - 77000 $ per year.
We are only accepting applications from residents of Canada. At OERP, we believe great client relationships are built on understanding, collaboration, and a genuine commitment to helping businesses succeed. We’re looking for a proactive and relationship-driven Account Manager to help our clients get more value from Odoo and our suite of services and discover new ways to grow with OERP.
In this role, you’ll work closely with existing clients to strengthen relationships, identify opportunities to improve their operations, and connect them with the right OERP products and services. You’ll also help reconnect with inactive clients and contribute to marketing initiatives that keep our clients engaged with what we do. If you enjoy working with people, spotting opportunities, and making a meaningful impact on customer success, we’d love to meet you.
Employment Type: Full time, Permanent
Employment Location: 37.5 hours per week
As soon as possible
About OERP Canada: OERP is a Canadian Odoo Gold Partner helping businesses streamline their operations through thoughtful ERP implementation, consulting, and ongoing support. We work closely with our clients to understand their challenges and deliver practical solutions that support their growth. We’re a collaborative team that values open communication, shared knowledge, and a hands‑on approach to problem-solving.
The Opportunity: Grow Client Relationships as an Account Manager. This is an opportunity to take an active role in the ongoing success of OERP’s clients. Rather than focusing solely on acquiring new business, you’ll work with existing accounts to understand their evolving needs, uncover opportunities, and help them get more out of their relationship with OERP.
Key Responsibilities:
- Account Ownership & Relationship Management: Act as the primary point of contact for your assigned client accounts. Build strong, long‑term relationships through regular check‑ins and consistent engagement. Learn each client's business, goals, and priorities well enough to be a credible partner to their decision makers. Identify upsell and cross‑sell opportunities that increase the value clients get from their Odoo investment.
- Client Health & Retention: Monitor project health and client satisfaction, proactively addressing concerns before they become problems. Gather client feedback and bring it back to the team so that we keep improving how we deliver.
- Issue Coordination & Internal Collaboration: Assist clients with simple issues and questions directly. Escalate technical issues to the right internal team and follow them through to resolution, keeping the client informed along the way.
- Tracking & Reporting: Track and report on key client metrics, including retention, satisfaction, and revenue growth. Keep account records, activities, and opportunities accurate and up to date in our CRM.
Qualifications & Skills:
- Education: Post‑secondary degree or diploma in Business, Commerce, Marketing, or a related field, or equivalent work experience.
- Experience: 1–3 years of experience in account management, customer success, or a similar client‑facing sales role, preferably in a SaaS, ERP, or tech‑related environment.
- Skills: Strong commercial sense, excellent verbal and written communication skills, ability to understand a client's issue, proactive and organized mindset.
Nice‑to‑Have Skills & Experience: Familiarity with Odoo or other ERP systems. Experience selling to or supporting B2B clients in manufacturing, distribution, wholesale, retail, or professional services.
Success Metrics: Growth in upsell and cross‑sell revenue across your accounts. High client retention and satisfaction levels. Positive client feedback and relationship strength.
Why Join OERP Canada?
- Own Your Accounts: Manage your own portfolio of clients across diverse industries and see the direct results of the relationships you build.
- A Real Path Forward: As a growing company, we offer opportunities to develop your skills, take ownership of your work, and expand your responsibilities as you grow with us.
- Competitive Compensation: Receive a competitive salary, commission structure, and comprehensive benefits package that recognize your contributions and reward your success.
- Impactful Contribution: Build lasting client relationships and see the direct impact of your efforts on customer success and business growth.
Ready to Grow Your Career in Account Management?
Account Management in Toronto employer: OERP
At OERP Canada, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to build meaningful client relationships and drive business success. As an Account Manager, you'll enjoy competitive compensation, comprehensive benefits, and ample opportunities for professional growth while working alongside a passionate team dedicated to helping businesses thrive. Join us in a role where your contributions directly impact client satisfaction and the evolution of our services in a vibrant Canadian market.
