Senior Product Manager, Voice in Toronto

We’re looking for a Senior Product Manager to lead our Voice AI products. This is one of the fastest-growing lines of business at Jobber and the clearest signal of where the company is headed next. Jobber exists to serve small business owners—and our employer brand reflects that mission. Our customers are hard-working, hands-on entrepreneurs in industries like landscaping, HVAC, plumbing, and cleaning. They value reliability, speed, professionalism, and tools that help them work smarter and build stable lives for themselves and their families.

Most are in the field, juggling priorities and relying on Jobber to keep their businesses moving. We care deeply about the real impact our product has on their day-to-day operations, their teams, and their communities. Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more.

The Product: You’ll work across our rapidly-growing Communications products at Jobber. Receptionist, our headline Voice AI product, is the fastest-growing product at Jobber and will be your primary focus. In under two years it went from nothing to a multi-million dollar run-rate business, and today it answers thousands of calls a week for plumbers, cleaners, electricians, and landscapers who would otherwise have missed them.

The Role: You’ll lead the product strategy and execution for Jobber’s Voice products: products designed to help small service businesses stay on top of their phone calls and keep their business moving even when they’re in a crawlspace or on a ladder. You’ll own the roadmap that takes us from receptionist to something much closer to an office manager.

• Turn Receptionist from a product early adopters love into one the majority of Jobber’s customers rely on daily.
• Define and execute the roadmap for Receptionist and new Voice products balancing short-term wins with long-term innovation.
• Deeply understand small business owners and office managers, synthesizing market, regulatory, and customer data into smart product decisions.
• Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers.
• Collaborate with domain experts across Voice AI, telephony, and communications products to launch best-in-class products.
• Act as the voice of the customer, especially for small business owners navigating an overflowing inbox.
• Set the foundation for multi-product strategy, as we incorporate a full suite of communications and scale the business and team.

To be successful, you should have:

• Owned a revenue line — attach rate, pricing, or packaging — rather than engagement metrics alone.
• Shipped (and improved) a production LLM or ML feature or product.
• Enough technical depth to be a real partner in architectural conversations about models, prompts, and pipelines.
• Product management experience at a senior level, with evidence of shipping real things and seeing them through to long-term outcomes.

Highly desired (but not a deal-breaker) if you have:

• A background in telephony or contact center technology — SIP, IVR, call routing, carrier and number registration.
• Experience with consumer-facing conversational products.
• Familiarity with vertical SaaS, SMB, or home and field services.
• Experience scaling products from 0 to 1 (and beyond).

Location: We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

Compensation: At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $145,900, a midpoint of $171,600, and a maximum salary of $197,400, designed to show the progression from learning the ropes to truly excelling.

Your professional growth matters to us, too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

What you can expect from Jobber:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player…yet.
• To work with a group of people who are humble, supportive, and care about our customers.
• We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team.

We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.