At a Glance
- Tasks: Lead enterprise accounts and manage client relationships from onboarding to renewal.
- Company: Join Octacom, a leader in document and data management services.
- Benefits: Onsite work with potential remote days, competitive salary, and career growth.
- Other info: Dynamic role with opportunities to collaborate across teams and enhance your skills.
- Why this job: Make a real impact by managing key client relationships and leading projects.
- Qualifications: Bachelor's degree and 5+ years in client-facing account management required.
The predicted salary is between 56700 - 69300 $ per year.
Enterprise account management and project leadership define this Richmond Hill role at Octacom. Work onsite Monday to Friday, with one remote day possible after probation.
As Account Manager, Client Services, you will own strategic enterprise relationships from onboarding through renewal.
You will manage implementations, escalations, business reviews, pricing updates, and service changes.
The role also coordinates Production and IT teams to deliver client commitments.
Key Responsibilities
- Own enterprise accounts as primary client contact
- Lead escalations and identify relationship risks proactively
- Manage onboarding, implementations, and change requests
- Coordinate Production and IT delivery teams
- Track commitments, renewals, pricing, and performance
Requirements
- Bachelor's degree in Business, Communications, or related field
- Five-plus years in client-facing account management
- Two-plus years managing enterprise accounts
- Strong project management and communication skills
- Microsoft Office Suite proficiency
Bring enterprise account leadership, project management, and client communication expertise to Octacom's document and data management services.
Enterprise Account Manager Client Services in Hamilton employer: Octacom
Octacom offers a dynamic work environment where employees can take ownership of key enterprise relationships and lead complex implementations. The company emphasizes professional growth through hands-on experience in account management and project leadership, fostering a culture of collaboration and accountability. Employees benefit from a structured approach to client service delivery, ensuring stability and support in their roles.
