Systems Administrator, Information Technology in Markham

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty. Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are: You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage. You are a patient and/or client centered individual who performs at an exemplary standard. You are a team player with excellent communication, critical thinking and prioritization skills.

The Systems Administrator is responsible for designing, implementing, managing and maintaining the hospital’s Digital Health infrastructure and systems. The role involves Operating Systems configuration and baselining for Virtual and Physical, Windows and Linux servers including monitoring, device management and release upgrades/security patching. This includes configuration and management of other infrastructure components such as VMWare, SAN, M365, Exchange, Azure, SCCM/MECM, backup systems and other security tools for email security/vulnerability scanning/inventory and risk assessment. Working with vendors and internal teams to design and build new solutions to meet our business requirements. Additionally, the Systems Administrator plays a role in monitoring the security of the Hospital’s network and systems and collaborates with our cybersecurity department for investigation and response to potential security or privacy breaches.

Systems Infrastructure Management and building:

• Design, implement, and maintain the hospital’s Infrastructure system such as:
• Provide installation, configuration, and testing of service packs, hotfixes and new software releases of the Windows server and client operating systems.
• SCCM/MECM architecture, administration, and optimization.
• Conduct ongoing performance monitoring/optimization and security hardening of all servers.
• Troubleshoot to isolate system problems to servers, clients, software, or the network.
• Support the installation and configuration of hardware and software supporting server and client computers and devices as needed.
• Work with vendors/system owners and other Digital Health team members to research, configure and test specialized system setup for new systems.
• Set-up and maintain core infrastructure servers such as DNS/DHCP/MFA/AD/ADFS etc.
• Configure/monitor and test backup systems and procedures (Dell PPDM/Cyber Vault).
• Assist in utilizing technical and security knowledge to assist in reviewing policy and procedures for the department and hospital.
• Assist with planning the installation of applications that are installed on Windows server and client platforms.
• Develop, test and implement updates to applications, operating systems and utility packages that are installed on servers and clients.
• Monitor and respond to security events based on current established protocols and procedures.

Systems Monitoring:

• Monitoring of all hospital systems (Examples include):
• Exchange/M365 E-mail and services such as SharePoint and Teams, etc.
• MFA/2FA ADFS.
• VMware virtual and physical hosts.
• SAN Infrastructure and storage space.
• EDR systems.
• Email Security systems.
• Network Infrastructure (Wired and Wireless).
• SHINE shared Meditech Infrastructure.
• External links to other facilities/locations.

What you bring to Oak Valley Health:

• 10+ years in system administration.
• A degree in a related IT field is preferred.
• Strong security knowledge is important (best practices/least privilege).
• Hospital system experience is highly desirable.
• Recent certifications such as a Microsoft Certified Systems Engineer, Cisco Certified Network Associate/Professional, VMware Certified Professional or Citrix Certified Advanced Administrator is preferred.
• ITIL v4.0 Foundation Certification preferred.
• Advanced knowledge of Microsoft Systems and network management including administration, configuration, protocols (TCP/IP), storage and fault management.
• Advanced knowledge of VMWare, M365, VDI platforms such as AVD.
• Strong Knowledge of Centralized backup systems and best practice.
• Experience scripting in Powershell, VBS and batch files.
• Demonstrated communication, negotiation and superior people skills.
• A customer service focus and the ability to work independently and professionally managing multiple projects.
• Excellent project management skills.
• Demonstrated good attendance record with the ability to maintain this same standard.
• Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required.

Work Schedule: Primarily days with evening and weekend on-call as required. Please note schedules may change due to operational needs.

Compensation: BAND G Range: $50.41 - $61.89.