Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.
We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.
The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing
day-to-day technical support, recurring reporting and data support, and customer success coordination.
The role provides front-line technical support for Numeris products, including troubleshooting common
application, Windows, file, access and permissions issues, while escalating more complex technical problems when
required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring,
process-driven reporting and analytical deliverables.
The position also provides operational support across Customer Success, including client onboarding, ticket
coordination and account administration.
What you will do
Technical & Product Support
- Provide administrative and coordination support for sales initiatives as required.
- Provide first-line technical support to clients using Instar and other Numeris products
- Manage, investigate and respond to incoming technical support tickets.
- Troubleshoot documented product errors and error codes using established support procedures and knowledge resources.
- Troubleshoot basic Windows-related issues, including file locations, folder structures, application settings, user access and permissions
- Assist clients with basic installation, configuration, access and software-related issues where established support procedures exist
- Reproduce and document technical issues to assist with investigation and escalation.
- Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
- Maintain clear ticket documentation, solutions and troubleshooting information
- Identify recurring technical issues and contribute to improvements in documentation and support processes. .
Reporting & Insights Support:
- Work directly with the Customer Success Insights Analyst to support recurring reports, dashboards and analytical deliverables.
- Prepare and update established client and internal reports using documented processes and templates.
- Run routine reports associated with established reporting schedules.
- Perform quality assurance checks to ensure reporting outputs are accurate and complete.
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Customer Success Technical Coordinator - Bilingual (FR/EN) in Toronto employer: Numeris
At Numeris, we pride ourselves on being a leading employer in the audience intelligence sector, offering a dynamic work culture that fosters collaboration and innovation. Our Toronto-based team enjoys a hybrid work model, competitive benefits, and ample opportunities for professional growth, ensuring that every employee can thrive while contributing to meaningful projects that shape the industry. Join us to be part of a supportive environment where your expertise as a Senior Project Manager will directly impact our success and the value we deliver to our clients.
