At a Glance
- Tasks: Maximize system availability and performance through automation and collaboration.
- Company: Join NTT DATA, a global leader in tech innovation and services.
- Benefits: Competitive salary, flexible work environment, and growth opportunities.
- Other info: Dynamic workplace with a commitment to diversity and inclusion.
- Why this job: Be part of a forward-thinking team making a real impact in tech.
- Qualifications: 7+ years in software development and ServiceNow administration required.
The predicted salary is between 76500 - 93500 $ per year.
Join to apply for the Site Reliability Engineer/ServiceNow SaaS role at NTT DATA North America. NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.
We are currently seeking a Site Reliability Engineer/ServiceNow SaaS to join our team in Montreal, Quebec (CA‑QC), Canada (CA).
Job Description
- Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues.
- Troubleshooting ServiceNow issues, and also some on‑premises capabilities in a Linux environment from time to time, collaborating with others to get to the bottom of issues, and agreeing on lasting improvements that can be made.
- Exploring and delivering observability including metrics, logging, tracing and alerting that can define and measure the target reliability of a product.
- Being dependable and responsive during agreed hours, like when part of the on‑call rotation with the rest of the global team (with a time‑off in lieu system).
- A commitment to understanding the company's ServiceNow instances and related dependencies, contributing to the documentation.
- Identification and prioritization of technical debt that can impact client satisfaction or operational efficiency.
- Given feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the company safer and more efficient.
- Able to report to the office at least 3 business days per week.
Skills Required
- 7+ years of experience in Software development skills in one or more programming languages, e.g. Python.
- 7+ years of experience in ServiceNow administration.
- 7+ years of experience in Development experience.
- Proficient oral and written communication skills.
- Establishing warm, effective relationships with colleagues to collaborate on successful delivery.
- A dependable team worker with demonstrated commitment to client services.
- Ability to respond appropriately during occasional technical emergencies, like outages.
Skills Desired
- ServiceNow administration or development experience, although this can be acquired by the successful candidate via on the job and via training.
- Linux, unix shell, python, all in the ServiceNow environment. Supporting integration in the ServiceNow for MS.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Site Reliability Engineer/ServiceNow SaaS in Montréal employer: NTT DATA North America
NTT DATA is an exceptional employer located in the vibrant city of Vancouver, offering a hybrid work model that promotes flexibility and work-life balance. With a strong commitment to employee growth, NTT DATA provides ample opportunities for professional development through mentorship and collaboration with industry experts, all while being part of a global leader in technology services that invests heavily in innovation and R&D. Join a diverse team where your contributions are valued, and you can make a meaningful impact on enterprise solutions in a supportive and inclusive work culture.
