At a Glance
- Tasks: Monitor and troubleshoot production systems to ensure optimal performance and customer satisfaction.
- Company: Join NTT DATA, a global leader in tech innovation and business services.
- Benefits: Enjoy competitive pay, remote work flexibility, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a commitment to innovation and inclusivity.
- Why this job: Make a real impact by enhancing critical systems and supporting diverse teams.
- Qualifications: 4+ years in .NET support, strong troubleshooting skills, and cloud experience.
The predicted salary is between 93600 - 114400 $ per year.
Company Overview
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.
Job Description
Production Support Engineer
About the Role
We are seeking a Senior Production Support Engineer to ensure the stability, performance, and reliability of critical production systems.
This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support.
You will also implement enhancements to improve system efficiency and resilience.
Key Responsibilities
- Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance.
- Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.
- Provide customer‑focused support, ensuring timely communication and resolution of incidents.
- Review existing systems and propose/implement enhancements for scalability and reliability.
- Perform root cause analysis and recommend break‑fix solutions for code and database issues.
- Collaborate with cross‑functional teams including business, risk, and IT stakeholders.
- Participate in on‑call rotations and provide support during off‑hours/weekends as needed.
- Document incidents, resolutions, and system changes for knowledge base and audit purposes.
- Required Experience
- 4+ years experience in . NET Production application support.
- 2+ years experience with ETL tools such as Informatica or Microsoft SSIS.
- 1+ year experience with AWS cloud services.
- Required Skills
- Strong expertise in . NET and ETL tools (Informatica or SSIS).
- Proficiency in multiple programming languages: . NET, C#, VB. NET, VB6, Java Script, HTML.
- Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability.
- Skilled in query performance optimization and database tuning.
- Experience in upgrading, configuring, and debugging existing systems.
- Strong problem‑solving skills for triaging complex issues and handling escalations.
- Familiarity with modern data security and privacy practices.
- Excellent communication skills and ability to work across diverse teams.
- Process‑oriented mindset with adaptability to change.
- Commitment to SLA adherence and delivering high‑quality customer support.
- Willingness to provide after‑hours and weekend support when required.
- Strong organizational and time management skills.
- High integrity in handling confidential information.
- Nice to Have
- Knowledge of the Insurance industry is a plus.
- About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services.
We serve 75 % of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long‑term success.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.
We are one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Equal Opportunity Employer
NTT DATA is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
For our EEO Policy Statement, please click here.
If you'd like more information on your EEO rights under the law, please click here.
For Pay Transparency information, please click here.
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.Net Production Support Engineer – Remote in Halifax employer: NTT DATA North America
NTT DATA is an exceptional employer located in the vibrant city of Vancouver, offering a hybrid work model that promotes flexibility and work-life balance. With a strong commitment to employee growth, NTT DATA provides ample opportunities for professional development through mentorship and collaboration with industry experts, all while being part of a global leader in technology services that invests heavily in innovation and R&D. Join a diverse team where your contributions are valued, and you can make a meaningful impact on enterprise solutions in a supportive and inclusive work culture.
