Provide escalated technical support as a Technical Support Analyst at NRT. This role requires exceptional problem-solving skills to address diverse issues in a fast-paced environment.
As an Operator II in NRT's Customer Support Center, you will deliver first-line support by diagnosing and resolving technical challenges across hardware, software, and networking. Ideal candidates should demonstrate proficient customer service skills and the ability to manage escalations from Tier 1 support effectively.
Key Responsibilities:
- Monitor systems for service availability and performance
- Troubleshoot and resolve complex technical incidents
- Respond quickly to infrastructure alerts and service impacts
- Handle Tier 1 escalations with efficiency
- Guide and develop Tier 1 technicians in troubleshooting
Requirements:
- Bachelor's degree in Computer Science or related field
- CCNA Certification for networking expertise
- Experience managing escalations from Tier 1 support
- Strong knowledge of operating systems and hardware
- Familiarity with network monitoring tools and security practices
Excel in customer-focused technical support and develop your skills with NRT's supportive team.
Technical Support Analyst at NRT in Toronto employer: NRT Technology Corp.
At NRT, we pride ourselves on fostering a collaborative and inclusive work environment that empowers our employees to thrive. As a leader in the FinTech industry, we offer competitive salaries, comprehensive health benefits, and robust professional development opportunities tailored to help you grow your career. Located in a vibrant community, our commitment to innovation and sustainability ensures that every team member contributes to meaningful projects while enjoying a supportive culture that values diversity and connection.
