Direct Energy, an NRG company, seeks a Customer Care Quality Assurance Analyst to monitor and improve customer interactions across outsourced operations. You will conduct quality evaluations, identify trends, and support coaching and calibration with vendor QA teams to ensure consistent standards.
Join a dynamic, inclusive culture focused on quality, compliance, and delivering excellent customer experience.
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Quality Assurance Analyst, Customer Care in Calgary employer: NRG Energy
At Direct Energy, an NRG company, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As a Data Scientist, you'll have the opportunity to work at the forefront of innovative analytics and AI solutions, contributing to meaningful projects that enhance customer experiences and operational efficiency. With a strong focus on professional development and collaboration across diverse teams, we are committed to supporting your growth while making a positive impact in the energy sector.
