Drive collections quality assurance at Direct Energy, an NRG company, through compliance monitoring, vendor oversight, and performance analytics. Support active collections operations across documented controls and reporting.
The Active Collections Specialist evaluates collection activity against approved strategies, procedures, policies, and regulatory requirements. This role monitors quality scores, customer treatment, contact practices, and vendor performance. It also maintains reports, supports documentation and testing, and recommends corrective actions based on identified trends and risks.
Key Responsibilities:
- Audit collection activities for policy and regulatory adherence
- Monitor quality scores, contact practices, and customer treatment
- Document findings and support remediation tracking
- Evaluate vendor performance and recommend corrective actions
- Maintain dashboards, scorecards, and recurring performance reports
Requirements:
- High school diploma or equivalent
- Two to five years in collections, quality assurance, or related operations
- Strong analytical, reporting, and problem-solving skills
- Ability to identify trends and document corrective actions
- Strong attention to detail and accurate issue tracking
Apply quality assurance, compliance monitoring, vendor oversight, and analytics skills to strengthen Direct Energy collections operations.
Active Collections Quality Assurance Specialist in Edmonton employer: NRG Energy, Inc.
At Direct Energy, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Active Collections Specialist, you'll benefit from comprehensive training programs and growth opportunities that equip you with the skills needed for success in the evolving energy sector. Located in a vibrant community, we offer a collaborative environment where innovation is encouraged, making it an ideal place for those seeking meaningful and rewarding employment.
