Serve Fairmont Waterfront guests in Vancouver through personalized concierge service, local expertise, and polished communication. Availability includes mornings, evenings, and weekends.
As a Concierge, you will anticipate guest needs and support memorable stays at this luxury hotel. The work involves guest relationships, Vancouver recommendations, Alice reservation software, and coordination with Housekeeping, Front Office, and Fairmont Gold. You will also address concerns and arrange experiences across communication channels.
Key Responsibilities:
- Deliver professional, friendly, and personalized guest service
- Coordinate guest experiences through phone, email, text, and in-person conversations
- Handle, document, and follow up on guest concerns
- Recommend Vancouver attractions, restaurants, and surrounding areas
- Coordinate with hotel departments for smooth operations
Requirements:
- Previous luxury environment experience and hospitality passion
- Excellent knowledge of Vancouver and nearby attractions
- Microsoft Windows proficiency; Opera Cloud experience is an asset
- Sophisticated written and verbal communication skills
- Canadian work authorization and flexible shift availability
Bring local Vancouver knowledge, thoughtful communication, and concierge expertise to Fairmont Waterfront guest experiences.
