Lead luxury guest experiences at Fairmont Chateau Lake Louise in Banff National Park, guiding VIP services, Concierge, and personalized itineraries. The Guest Experience Manager is a strategic luxury hospitality leader overseeing Guest Relations, Concierge, VIP Services, and resort-wide initiatives. Reporting to the Director of Front Office, this manager leads Concierge, VIP Team, and Suite Experience programs. The position partners with operational departments to deliver Forbes and LQA-inspired experiences. Key Responsibilities:
Serve as the resort’s luxury hospitality ambassador Lead VIP arrivals, Suite Experiences, and Concierge operations Curate personalized itineraries through the UR Venue platform Oversee service recovery and guest loyalty Develop Concierge and Guest Experience teams Requirements:
Minimum five years of leadership experience Luxury resort management experience in guest-facing operations Expertise in VIP management and personalized service Knowledge of Forbes Travel Guide and LQA Proficiency with Opera Cloud and Microsoft Office Bring luxury hospitality leadership, VIP expertise, and personalized service skills to Fairmont Chateau Lake Louise’s guest experience team.
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