Support public inquiries and complaint resolution as an Information and Early Resolution Officer in Halifax, with permanent employment.
The Department of Labour, Skills and Immigration seeks a Clerk 4 to explain legislation and complaint processes. You will process recruiter licence and employer registration applications while supporting audits and early resolution. The position reports to the Manager, Foreign Worker Program.
Key Responsibilities:
- Respond to phone and email inquiries about legislation and complaints
- Process recruiter licence and employer registration applications
- Administer employer self-audits for legislative compliance
- Complete data entry and licensing administration
- Facilitate complaint resolution discussions with involved parties
Requirements:
- High school education plus five years related experience
- Strong interpersonal and communication skills
- Ability to explain complex information clearly
- Experience deescalating frustrated individuals respectfully
- Microsoft Excel and Outlook proficiency
Apply your communication, organization, critical thinking, and problem-solving skills to public service work in Halifax.
Information and Early Resolution Officer in Halifax employer: Nova Scotia
The Government of Nova Scotia is an exceptional employer, offering a dynamic work environment where you can make a meaningful impact through your role as Strategic Lead for Emergency Financial Assistance Programs. With a strong commitment to employee growth and development, you will have access to comprehensive training and professional advancement opportunities, all while working in a collaborative culture that values innovation and community service. Located in the heart of Nova Scotia, you will enjoy a supportive atmosphere that prioritizes work-life balance and the well-being of its employees.
