Clinical Supervisor in Cobourg

At Northumberland Hills Hospital (NHH), our shared purpose is People First, and our core values of Integrity, Quality, Respect, Compassion and Teamwork are at the centre of who we are and what we do. We remain committed to sustaining an experienced workforce that reflects Northumberland Hills Hospital’s dedication to recognising everyone’s contributions and respecting everyone’s dignity, unique experience, and potential.

Northumberland Hills Hospital remains respectful of all protected rights, in line with the grounds laid out by the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). As such, we welcome applications from all qualified applicants and interests from racialized persons/persons of colour, Indigenous People of North America, women, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. We strive to make our entire hiring process as accessible as possible and provide accommodations as required for applicants if needed.

Located approximately 100 kilometres east of Toronto, NHH delivers a broad range of acute, post-acute, outpatient and diagnostic services. Acute services include emergency and intensive care, medical/surgical care, obstetrical care and palliative care. Post-acute specialty services (PASS) include restorative care and rehabilitation. Mental health care, cancer and supportive care, dialysis and other ambulatory care clinics are offered on an outpatient basis through partnerships with regional centres and nearby specialists. NHH offers a full range of diagnostic services, including magnetic resonance imaging (MRI), computed tomography (CT) and mammography. The hospital serves the catchment area of west Northumberland County, comprising a mixed urban and rural population of approximately 67,000 residents.

Reporting to the Patient Care Manager (PCM), the Clinical Supervisor (CS) is a leader who facilitates and mentors the interprofessional team to effectively manage care delivery, utilization of resources, and support patients to receive the right care at the right time. The Clinical Supervisor leads and evaluates the efficiency and quality of patient care in the Emergency Department, through the lens of quality improvement project management. The Clinical Supervisor enables the interprofessional team to coordinate and integrate services, encourages ongoing performance improvement, and leads department evaluation and quality improvement efforts to create efficiencies with the department to ensure exceptional care, every time, for every person.

Responsibilities:

• Plans, organizes, and leads projects in the department including promoting a culture of professional growth, responsibility, respect and safety; performance recognition; and instilling an appreciation for our Mission, Vision and Values.
• Continuous evaluation and monitoring of Pay for Performance Metrics, including collecting and analyzing data against productivity and quality benchmarks and efficiencies.
• Supports the PCM in managing several key processes including Patient Experience Management and the Awareness to Action (Patient Safety) reports processes.
• Support the implementation of the organization’s strategic plans and participate in continuous evaluation and monitoring of clinical activities to ensure strategic goals are met.
• Develop and implement policies/guidelines to support best practices in patient pathways and other corporate initiatives across the organization.
• Maintain a high level of clinical competence, participate in professional/program development, clinical training opportunities and staff training, and remain current in the knowledge of and adhere to agency policies and procedures as well as relevant legislation.
• Identify organizational risks and assist the interprofessional team to problem solve and support solutions to mitigate risk.
• Utilize shared governance model to participate, develop, and implement quality improvement initiatives.
• Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.

The successful candidate will demonstrate exceptional leadership and quality improvement project management skills, as well as possess a level of understanding of care across the continuum. In addition, you will demonstrate a high level of professional integrity and accountability and play a key role in system development and assume responsibilities as part of committees and working groups as appropriate.

Qualifications/Requirements:

• Baccalaureate degree in Nursing, or a health-related field preferred.
• Registration in good standing with a relevant professional college.
• Knowledge of relevant legislation and a comprehensive knowledge of Emergency Care and Performance Indicators required.
• Minimum of 5 years of current experience in an emergency department or relatable care setting preferred.
• Experience in Emergency Department Patient Flow and Hospital Patient Flow preferred.
• Experience in project management.
• Experience in Quality Improvement, including certification in Lean Methodologies or willing to obtain a Lean Green Belt within 6 months of hire.

Physical Effort and Working Conditions:

• Ability to work in an active, rapidly changing, stressful environment with multiple demands.
• Ability to make decisions and prioritize effectively.
• Ability to focus on complex instructions and tasks in an environment with many distractions.
• Intense visual concentration required for processing doctor’s orders, carrying out medication administration routines and interpreting electronic physiological monitoring equipment.
• Physical ability to lift, pull, push, carry, reach and physically support patients with assistance, as required.
• Ability to stand for prolonged periods of time with repetitive bending.

Employment Requirements:

• Successful applicants are required to provide a satisfactory vulnerable sector criminal reference check, that was completed less than one year from the date of hire.
• Additionally, successful applicants are also required to complete the Health Care Worker Health review process which includes providing an up-to-date immunization record to ensure compliance with the Ontario Hospital Association Communicable Diseases Surveillance Protocols within the first thirty (30) days of employment.
• Northumberland Hills Hospital operates a mandatory COVID-19 vaccination policy for all staff.
• Northumberland Hills Hospital may choose to conduct parts/all the hiring process virtually. Furthermore, we are a scent-free environment. When attending the hospital kindly refrain from wearing strongly scented fragrances.

We thank all those that express interest in this exciting position; kindly note that due to high volumes of interests, only those selected for an interview will be contacted.