Deliver exceptional guest service at the hotel front desk using Opera or Opera Cloud, communication, and conflict resolution skills. Sandman Hotel Group welcomes customer-focused professionals.
The Guest Service Agent serves as the hotel's front-line representative for guests, clients, and business partners. This role handles check-ins, reservations, payments, inquiries, and transportation arrangements. It also supports reporting, cash verification, and a welcoming front desk environment.
Key Responsibilities:
- Check guests in and out of the hotel
- Answer telephone, email, and in-person inquiries
- Book telephone reservations and arrange guest transportation
- Compute bills, collect payments, and make change
- Print reports and verify shift activity, cash, and keys
Requirements:
- Two-year apprenticeship in front desk operations or hotel management preferred
- One year of hotel front desk experience preferred
- Customer service and people management experience
- Strong accounting practices and principles knowledge
- High proficiency with Opera or Opera Cloud
Bring guest service, communication, accounting, and conflict resolution skills to Sandman Hotel Group's front desk team.
Hotel Front Desk Guest Service Agent in Terrace employer: Northland Properties
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