At a Glance
- Tasks: Support guest feedback and loyalty programs while analyzing data to enhance customer experience.
- Company: Join Northland Properties Corporation, a leader in hospitality marketing.
- Benefits: Full-time position with opportunities for growth and skill development.
- Other info: Dynamic role with a focus on teamwork and cross-functional collaboration.
- Why this job: Make a real impact on guest experiences and brand loyalty in the hospitality industry.
- Qualifications: Experience in hospitality and strong skills in Microsoft Office and data analysis.
The predicted salary is between 49500 - 60500 $ per year.
Support guest feedback and loyalty programs as a Marketing Specialist at Northland Properties Corporation's Vancouver Support Centre.
Use Excel, Power BI, and hospitality expertise.
This full-time Marketing Specialist supports voice of customer, online reputation, listings management, loyalty, and gift card programs.
The role serves hotel and restaurant brands across Northland Properties.
Success depends on hospitality operations experience, analytical reporting, organization, communication, and multitasking.
You will work with guest feedback data, multiple platforms, and cross-functional teams.
Key Responsibilities
- Support current and legacy hotel and restaurant loyalty members
- Analyze guest feedback through metrics, scorecards, and surveys
- Resolve guest and management issues promptly and professionally
- Manage letters, certificates, gift cards, profiles, and points
- Create documentation for voice of customer initiatives
Requirements
- Hospitality experience in guest services, reservations, or administration
- Strong Microsoft Office, Excel, Power Query, Power BI, and Power Point skills
- Ability to generate recurring and ad hoc reports
- Experience managing multiple projects across diverse platforms
- Fluent written and spoken English required
Apply hospitality operations, guest feedback analysis, and reporting expertise to support Northland Properties' marketing programs in Vancouver.
Hospitality Marketing Specialist – Vancouver employer: Northland-Propertie
Northland Properties offers a dynamic work environment where employees can thrive in various roles across the hospitality and construction sectors. The company is committed to professional development, providing opportunities for leadership growth and skill enhancement through seminars and mentorship. With comprehensive benefits including health coverage and paid time off, Northland Properties prioritizes the well-being of its team members.
