Use French and English customer service skills as a Collections Agent with Northlake Financial in Barrie, Ontario. This is an onsite position.
The Collections Agent supports customers through repayment by phone while managing delinquent automotive finance accounts. You will negotiate payment arrangements, apply policy, and document account updates accurately. The work requires sound judgment, empathy, and performance focus.
Key Responsibilities:
- Engage French and English customers to prevent delinquency
- Assess late-stage accounts and negotiate payment arrangements
- Answer customer questions clearly, professionally, and accurately
- Document interactions, commitments, and updates in collections systems
- Escalate account risks and support assigned collection duties
Requirements:
- Fluency in written and verbal French and English
- Strong negotiation, communication, and customer service skills
- Professional empathy during sensitive customer conversations
- High school diploma or equivalent education
- Flexible availability Monday through Saturday, 7 a.m. to 9 p.m.
Bring bilingual communication, payment negotiation, and account management skills to Northlake Financial's automotive collections team in Barrie.
Bilingual Automotive Collections Agent in Barrie employer: Northlake Financial
Northlake Financial is an exceptional employer that prioritizes the growth and well-being of its employees in a dynamic and innovative environment. Located in Barrie, ON, the company offers a comprehensive benefits package, including health and dental coverage, and fosters a culture of collaboration and accountability, ensuring that every team member has the opportunity to thrive and contribute to the company's success in revolutionizing the automotive finance industry.
