Digital Support Technician | North West Anglia NHS Foundation Trust
The Digital Support Technicianrole provides support assistance to ensure the reliable operation of systems, hardware, software, and services. This position is responsible for assisting in the troubleshooting and resolving of user issues, in the maintenance of IT assets, supporting system upgrades, and contributing to a secure and efficient technology environment. The role requires strong customer service skills, a good level of digital proficiency, and the ability to prioritise and resolve issues in a timely manner.
We have an exciting opportunity to join our newly created Digital Support team, following the merge of the IT and Informatic teams.
This role will:
- Diagnose and resolve common issues: performance problems, login/MFA errors,connectivity, software faults, and hardware incidents.
- Support the creation, modification, and deactivation of user accounts acrossrelevant systems and applications.
- Support with onboarding of new users by setting up accounts, configuring digitaltools, and providing orientation support.
The ideal candidate should be motivated, have excellent communication and interpersonal skills and attention for detail.
As well as the Trusts benefits, we offer hybrid working.
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Please see attached detailed Job Description and Person Specification for more information regarding this role.
This advert closes on Wednesday 21 Oct 2026
£32,000.00 to £36,000.00 (Depending on experience)
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Digital Support Technician | North West Anglia NHS Foundation Trust in Peterborough employer: North West Anglia NHS Foundation Trust
At North West Anglia NHS Foundation Trust, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, ongoing professional development opportunities, and a culture that values collaboration and innovation. Join us in making a meaningful impact on the health and wellbeing of our community while advancing your career in a dynamic and rewarding setting.
Contact Details:
North West Anglia NHS Foundation Trust Recruitment Team
