IT Ops (Operation & Support) Manager in Toronto

North Horizon is a Canadian family office with a global investment reach. We are value-oriented investors in public equities, fixed incomes, private equities, venture capitals and real estate. We are seeking a highly experienced and proactive Technical Support Manager to manage and oversee the daily operations of our IT support and infrastructure services. The ideal candidate will have a solid academic foundation in Computer Science and a minimum of 10 years of hands-on experience in IT infrastructure administration and maintenance. Expertise in Microsoft 365 administration – including Intune, Defender, and Purview – is essential. This individual will serve as a technical leader, driving critical initiatives and executing the strategic vision of the Head of IT and senior management.

Responsibilities

• Lead the technical support team, ensuring the effective and timely resolution of IT issues while delivering a high level of customer service to internal users.
• Take responsibility for the administration, health, and optimization of the organization’s IT infrastructure and endpoint ecosystem.
• Oversee the full spectrum of Microsoft 365 services, including but not limited to: Exchange Online, SharePoint Online, Teams, Azure AD.
• Microsoft Intune for endpoint management (Windows/macOS devices, compliance policies, app deployment).
• Microsoft Defender for Endpoint/Microsoft XDR for security operations.
• Microsoft Purview for compliance, data loss prevention (DLP), and information governance.
• Serve as the escalation point for complex support cases and infrastructure issues.
• Lead the implementation of IT initiatives and strategic projects aligned with organizational goals.
• Provide mentorship, training, and oversight to support team members, fostering technical growth and accountability.
• Maintain and improve documentation related to IT infrastructure, processes, policies, and asset inventory.
• Collaborate with business units to align IT services and solutions with their evolving needs.
• Evaluate and recommend new tools and technologies to improve operational efficiency and end-user productivity.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 10 years of hands-on experience in IT infrastructure administration and support.
• Proven experience in managing and administering Microsoft 365, including Exchange Online, SharePoint, Teams, Azure Active Directory, Intune, Defender for Endpoint, Purview, Power Platform, etc.
• Strong working knowledge of both Windows and Linux server environments.
• Deep understanding and experience with Microsoft Azure, particularly in the context of managing virtual machines, databases, networking, and other services.
• Previous technical leadership experience, with a successful track record of leading teams and delivering infrastructure-focused projects.
• A forward-thinking mindset and commitment to exploring emerging technologies – including AI and automation tools – to improve IT operational efficiency and streamline support processes.
• Strong troubleshooting, communication, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a dynamic IT environment.
• Industry certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Administrator Associate, ITIL) are considered strong assets.

What We Offer

• Base Salary
• Annual performance bonus
• Comprehensive employee benefits:
• Extended health benefits
• Life insurance
• Vision care
• Dental coverage
• Physio + RMT
• Paid vacations
• Group RRSP
• Free on-site gym membership
• Free parking