Account Manager in Lively

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Responsibilities include:

• Developing a market area business plan and sales strategy with dealers, in conjunction with the Director, Sales, North America Sales Area.
• Working through complex Normet product related issues and supporting both internal and external stakeholders in mining and tunneling applications.
• Participating in Normet strategy workshops and day-to-day business operations as specified by North American Sales Director.
• Conducting firsthand field demonstrations.
• Utilizing company leads to expand the current customer base and following up on leads in conjunction with other Account Managers.
• Maintaining clear and concise communications with external manufacturing partners and raw material providers.
• Supporting various marketing functions such as trade shows, brochures, and project spotlights.
• Providing technical support and training to end users, operators, and account managers.
• Providing feedback to factories to enable improvements to the product line.
• Supporting warranty investigations from a technical advisor position.
• Developing and maintaining a customer database including key contact personnel.
• Creating customized technical documentation including manuals and training materials.
• Communicating and working with the service team to prepare units with local upfits and necessary documentation to finalize sales.
• Promoting and selling training opportunities including operator and simulator training packages.
• Cultivating effective business relationships with executive decision makers in key accounts.
• Performing other related duties as assigned.

Stakeholder Management:

• Client-driven to positively support the growth of Normet.
• Conducting work in a professional manner.
• Assisting customers with maintenance troubleshooting feedback to the factory.
• Conducting customer visits, localized training sessions, and presenting reports to various levels of authority.
• Providing global support during North America time zones for all customers requiring remote assistance.

HSEQ – Health, Safety, Environment and Quality:

• Complying with all Normet policies with HSEQ.
• Actively participating in ensuring Normet operations and products support HSEQ initiatives.
• Supporting risk assessments, incident investigations, and product related legislative safety specifications in North America.
• Supporting the creation and updating of HSEQ documentation where applicable.

Personal Responsibility:

• Ensuring compliance with Normet Values and Policies and Procedures.
• Engaging in continuous improvement with behaviors supporting improved product knowledge, learning and development, and competency training.
• Retaining existing industry certifications and acquiring updates and advancements where applicable.
• Being an active contributor and team member in both the sales and service teams in North America.

Come and share your courage to shine with us!