We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.
Develop a market area business plan and sales strategy with dealers, in conjunction with the Sales Manager, North America Sales Area which complies with Normet long term strategic objectives and goals.
- Ability to work through complex Normet product related issues and support both internal and external stakeholders in mining and tunneling applications
- Participating in Normet strategy workshops, and day-to-day business operations as specified by North American Sales Manager
- Firsthand field demonstration ability.
- Utilizes company leads, to expand current customer base and follows up on leads in conjunction with other Account Managers
- Strong understanding of customer and market dynamics and requirements
- Maintains clear and concise communications (product needs/forecasts) with external manufacturing partners, and raw material providers.
- Supports various marketing functions i.e.: trade shows, brochures, and project spotlights, etc.
- Provides technical support and training to end users, operators, and account managers
- Provides feedback to factories to enable improvements to the product line through both technical feedback systems and factory level network
- Support with root cause analysis tools and report writing, supporting Normet quality management systems
- Lead for local product improvement testing and implementation
- Develop and initiate plans for penetrating new markets, new customer development, relationship management and satisfaction.
- Support to warranty investigations from a technical advisor position
- Develop and maintain a customer database to include key contact personnel, procurement, mine / tunnel managers, operation manager, maintenance supervisors, ground control supervisor, consulting engineers, mining contractors and sub-contractors.
- Ability to create customized technical documentation including manuals & training materials for specific applications
- Communicate and work with service team to prepare units with local upfits, prepare OTM (Order to manufacturing) and other necessary documentation to finalize sales.
- Technical input in new product and technology development
- Promote and sell training opportunities including operator & simulator training packages.
- Work with Normet International to develop sales and marketing tools that directly address individual customer's equipment and total solution requirements.
- Cultivate effective business relationships with executive decision makers in key accounts.
- Perform other related duties as assigned.
Stakeholder Management
- Client-driven to positively support the growth of Normet
- Ability to conduct work in a professional manner
- Customers include both internal and external stakeholders
- Assists customers with maintenance trouble shooting feedback to the factory
- Ability to conduct customer visits, localized training sessions, and present reports to various levels of authority
- Global support during North America time zones, for all customers requiring remote assistance
HSEQ - Health, Safety, Environment and Quality
- Comply with all Normet policies with HSEQ
- Active participant in ensuring Normet operations and products support HSEQ initiatives
- Support to risk assessments, incident investigations, and product related legislative safety specifications, North America
- Ability to support the creation and updating of HSEQ documentation where applicable
Personal Responsibility
- Ensures compliance with Normet Values, & Normet Policies and Procedures
- Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training
- Retain existing industry certifications, and where applicable acquire updates and advancement
- Active contributor and team member in both the sales and service teams, North America
QUALIFICATIONS AND EXPERIENCE:
- Strong technical and practical knowledge dealer management.
- Chemical professional with a technical degree or equivalent certification
- Engineering professional within the discipline of ground control and rock reinforcement
- 2 years of experience working with Construction/Mining Equipment
- 5-7 years of experience in sales and marketing
- Strong understanding of customer and market dynamics and requirements
SKILLS & COMPETENCIES:
- Ability to work independently and within a team environment
- Elevated level of written, verbal, and presentation skills
- Facilitator skills in a classroom setting
- Initiative-tak
#J-18808-Ljbffr
