At a Glance
- Tasks: Provide friendly video call assistance to citizens and answer their questions.
- Company: Join NQX, a company known for its supportive and engaging culture.
- Benefits: Earn $16.50/hour, enjoy fully paid training, and access great workspace perks.
- Other info: Work in a bright office with relaxation areas, gym, and games room.
- Why this job: Make a real difference by helping people while working in a fun environment.
- Qualifications: Fluent in English or bilingual (English and French) with strong communication skills.
The predicted salary is between 16.5 - 16.5 $ per hour.
Are you known for your excellent communication skills and your ability to connect with people? We are gearing up to hire representatives on contract for upcoming on-site positions in Moncton. As a bilingual Customer Service Government Representative, you will provide video call assistance on behalf of a government entity by answering citizen informational needs. This position is a 3-month temporary mandate subject to a possible extension.
Perks of the position:
- Wage of $16.50/hour
- Fully paid training
- The potential opportunity to extend your position within the team
- Exceptional Workspace – Bright, spacious office with relaxation areas, gym, games room, and more to make your workday enjoyable
- Onsite cafeteria with warm meals available (Monday to Thursday) at discounted rates for NQX employees
Your position in a glimpse:
- Provide a warm, informed and solution-oriented service to each citizen requiring assistance
- Kindly assist people by:
- Validating their identity through video calls
- Answering their questions related to administrative document renewal and approval processes
- Directing them to another service, if needed
- Handle calls with discretion and confidentiality
Qualifications:
- You speak English fluently or are bilingual (English and French)
- Be available to work 7 days a week between 20 and 40 hours, any time between 8:00 am and 8:00 pm (ADT)
- You must be able to work from our office for all shifts
- Ability to perform various tasks simultaneously and proficiency with navigating multiple computer applications
- Excellent communication and interpersonal skills – you enjoy helping and interacting with people!
Training start date: November 25th
Customer Service in Moncton employer: Nordia Inc.
NQX is an exceptional employer that prioritizes employee development and well-being, offering a competitive salary and the flexibility of remote work. With a strong emphasis on empathy, authenticity, and innovation, our team thrives in a dynamic environment where every customer interaction is valued. Join us in supporting Loto-Québec's clientele while enjoying comprehensive training and growth opportunities within one of Canada's most admired corporate cultures.
