At a Glance
- Tasks: Support traders by troubleshooting and resolving trading system issues in real-time.
- Company: Join Nöord Technologies, a leader in empowering financial institutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and relocation support.
- Other info: Opportunity for career growth in a fast-paced, collaborative environment.
- Why this job: Be part of a dynamic team impacting capital markets with your expertise.
- Qualifications: 5+ years in application support with strong knowledge of Equities and Derivatives.
The predicted salary is between 112500 - 137500 $ per year.
At Nöord Technologies, we empower top-tier financial institutions with exceptional talent in banking and capital markets. We are actively seeking an experienced Senior Equity & Derivatives Application Support Analyst for one of our prestigious clients, a major banking actor in Montreal currently experiencing strong growth.
As a member of a high-impact Capital Markets support team, you will act as the primary liaison for business users, including Traders, Sales, and Operations, ensuring the seamless operation and availability of trading systems across the Americas. This position is strongly focused on functional, front-office application support rather than heavy software engineering. You will work closely and directly with traders to troubleshoot issues live on their trading screens, analyze order flows, and resolve operational bottlenecks in a fast-paced environment. Proven expertise in Equities and Derivatives is essential, and prior exposure to pre-trade workflows is considered a strong plus.
Key Responsibilities
- Serve as the dedicated front-line IT contact for New York-based and regional Trading, Sales, and Operations desks.
- Investigate and troubleshoot real-time behavior, execution queries, and trade flow discrepancies directly on trader screens.
- Take ownership of incident management: triage, perform root-cause analysis, and drive timely resolution within agreed SLAs while maintaining clear communication with Front-Office stakeholders.
- Handle day-to-day business requests, configuration updates, and front-to-back workflow validations.
- Proactively monitor system health and platform performance using established monitoring tooling to prevent business disruptions.
- Collaborate with global development and infrastructure teams to identify recurring issues and implement permanent platform enhancements.
- Coordinate handovers and maintain follow-the-sun alignment with international support peers in Europe and Asia.
Requirements & Candidate Profile
- Experience: Minimum 5+ years of application or functional support experience within Capital Markets or investment banking.
- Business Knowledge: Strong domain understanding of Equities (cash equities, indices) and Derivatives (options, futures, swaps).
- Pre-Trade Advantage: Practical understanding of pre-trade processes (order routing, validation checks, credit/limit controls) is a strong asset.
- Technical Proficiency: Practical ability to write SQL queries for data investigation, familiarity with Linux/Windows platforms, and experience with ticketing (e.g., Jira) and monitoring systems (e.g., Geneos, ELK).
- Soft Skills: Outstanding communication skills with the composure and confidence required to engage directly with traders under active market conditions.
- Languages: Fluent English is mandatory for daily collaboration with US and global trading desks; French is a valuable asset.
Benefits
- Location: Montreal, QC (Hybrid model).
- Work Calendar: Follows the United States (US / New York) market and holiday calendar.
- Contract Duration: 12-month contract initially (renewable, with potential transition to a permanent position).
- Start Date: ASAP.
- Work Authorization: Must be legally authorized to work in Canada (valid Canadian work permit, permanent residency, or citizenship).
- Relocation: A comprehensive relocation package is available for eligible candidates moving to Montreal.
Senior Front-Office Equity & Derivatives Support Analyst in Montréal employer: Nöord Technologies
Notre entreprise se distingue par son engagement envers le développement professionnel de ses employés, offrant des opportunités de croissance et de formation continue dans un environnement de travail collaboratif. Située dans un cadre dynamique, notre culture d'entreprise valorise l'équilibre entre vie professionnelle et personnelle, avec un modèle hybride qui permet une flexibilité tout en favorisant les interactions en personne. En tant qu'employeur, nous nous engageons à soutenir nos techniciens TI avec des ressources adéquates et un environnement stimulant, garantissant ainsi une expérience de travail enrichissante et significative.
