Program Manager

Summary

With direction, the Primary Care Manager is accountable for providing the administrative and performance oversight of the organization’s primary and clinical care services.

• Job Duties
• Provide the administrative and performance oversight of primary and clinical care services
• Supervise all Primary & Clinical Care Program staff and locums
• Assist with hiring, performance, discipline, orientation, training, team building, coaching, and professional development
• Ensure adherence to professional standards of practice by all registered health providers
• Encourage each provider to perform to their optimal scope
• Provide information and guidance for the primary and clinical care team on current and emerging trends in primary health care planning, practices, and issues
• Identify and promote opportunities to optimize efficiencies within primary and clinical care
• Strengthen interprofessional teamwork by ensuring linkages between primary and clinical team members and other health care and social service providers, including case conferencing and other best practices in coordinated care
• Ensure the implementation of standardized, efficient data capture processes for primary health care providers using the electronic medical record
• Ensure primary health care providers have access to the most comprehensive information on each client to provide informed and comprehensive health care to clients
• Support organizational integration, quality improvement, and cultural safety
• Ensure all work and interpersonal interactions are conducted with respect for all diversities, both visible and invisible, including staff, clients, families/caregivers, and external partners
• Ensure ongoing cultural safety training is offered to all primary and clinical care staff and participate in ongoing cultural safety training
• Support interprofessional practices that enhance integration across the organization’s team members, between western and traditional health approaches, and with collaborative partners
• Engaging with the primary and clinical care care team, assist in the development and implementation of the organization’s quality improvement initiatives
• Perform administrative duties in support of the organization’s goals and objectives
• Participate in and promote the Anishinabek interprofessional team model
• Assist in the development and evaluation of policies, protocols and procedures
• Complete reports, including quarterly funder reports, and presentations as required
• Regularly monitor program budgets and expenditures
• Assist in the development, planning, monitoring, evaluation and improvement of primary and clinical care programs
• Collect and analyze statistical information as required
• Engage with external partners to promote and improve seamless access to primary and clinical care
• Participate in partner and/or funder meetings as required
• Participate in the organization’s strategic planning processes
• Perform other duties as assigned within the scope of the position
• Engage in professional development to maintain and enhance skills and knowledge to work to the scope of the position
• Network with partner agencies to improve practices and enhance services

Requirements

• Mandatory
• Minimum of a degree specific to a Registered Nurse and/or relevant Allied Health discipline
• Experience working in a supervisory capacity, ideally within a primary care team environment, with strong a proven ability to lead a frontline service delivery team
• Minimum 5 years of supervisory and/or management experience
• Skilled in interpersonal relations
• Excellent verbal and written communication skills
• Strong ability to prioritize, plan, organize and schedule
• Ability to work with minimal supervision
• Knowledge of First Nations and Anishinabek health issues
• Understanding and sensitivity for the Anishina culture
• Valid Class G driver’s license and have access to a vehicle
• Clear Vulnerable Sector Check
• Preferred
• Strong and proven ability to lead a primary health care team
• Experience working with First Nation populations
• Experience working within an electronic medical record system
• Experience working in a community health care setting
• Knowledge of First Nation communities of Manitoulin Island
• Knowledge of service providers within the Manitoulin Island catchment area
• Ability to speak Anishinaabemowin
• Work Conditions
• Occasional exposure to traumatic experiences of clients/clients in crisis
• Frequent interruptions within the office environment
• Frequent sitting required
• Frequent walking, bending, squatting in an office setting

This position is fully on-site at the main office with some travel within the Manitoulin Island district

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