At a Glance
- Tasks: Enhance service delivery and customer engagement in a hybrid work setting.
- Company: Join Nomad Digital, a leader in innovative service management.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Exciting career advancement opportunities in a supportive environment.
- Why this job: Lead a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Degree in operations or project management; ITIL certification preferred.
The predicted salary is between 63000 - 77000 $ per year.
Join Nomad Digital as a Service Manager responsible for enhancing service delivery and customer engagement in a hybrid work setting.
Drive operational success while leading your team.
As a Service Manager, you will oversee Operations & Maintenance functions across your assigned region.
Your focus will include integrating service teams, ensuring adherence to financial goals, and maintaining strong customer relationships.
Additionally, identify opportunities for contract renewals and participate in strategic bids.
Key
Responsibilities
- Oversee customer O&M interface and manage expectations
- Coordinate services delivered through multiple teams
- Ensure contractual SLAs and KPIs are achieved
- Lead Field Service Engineers for optimal performance
- Identify and support contract growth opportunities
Requirements
- Degree or equivalent in operations or project management
- ITIL 4 certification or higher desirable
- Experience managing customer-facing service contracts
- Strong skills in financial performance and resource planning
- Background in leadership/people management in technical environments
Leverage your skills in service delivery and management to achieve excellence at Nomad Digital. #J-18808-Ljbffr
Hybrid Service Manager Role in Montréal employer: Nomad Digital
At Nomad Digital, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our hybrid role as a Senior Systems Administrator not only offers competitive benefits and opportunities for professional growth but also allows you to make a meaningful impact on our global infrastructure. Join us in the UK, where your expertise will be valued, and you'll have the chance to mentor fellow engineers while driving automation initiatives that enhance operational success.
