Drive customer satisfaction as a Senior Technical Support Engineer at Nokia in Sunnyvale, CA. Focus on resolving escalated support issues and improving IP network performance.
As a part of the R&D support team, you will handle complex product challenges and work asynchronously with teams across the globe. This position allows you to sharpen your engineering skills and expand your knowledge in advanced IP technologies while ensuring top-tier customer support.
Key Responsibilities:
- Debug escalated customer issues from support teams
- Provide technical consultation to internal and external stakeholders
- Implement product enhancements through on-site interventions
- Maintain comprehensive records of issue resolutions
- Stay informed on new product releases and improvements
Requirements:
- Background in Telecommunications, Computer Engineering, or similar
- Excellent communication and problem-solving abilities
- Fluent English skills, both verbal and written
- Familiarity with IP protocols, troubleshooting, and testing
- Knowledge of virtualization and network management technologies
Bring your technical skills and passion for customer-centric solutions to Nokia as you thrive in a collaborative environment in Sunnyvale.
Senior Technical Support Engineer at Nokia employer: Nokia
Nokia is an exceptional employer that fosters a culture of inclusion and respect, making it a great place for a D&O Technical Project Manager to thrive. With comprehensive benefits such as health and dental coverage, a corporate retirement savings plan, and opportunities for professional growth through tuition assistance, employees are supported both personally and professionally. Located in Canada, Nokia offers a dynamic work environment where innovative ideas are encouraged, and diverse teams collaborate to advance connectivity for a brighter world.
