At a Glance
- Tasks: Lead a dynamic customer service team while leveraging AI and technical expertise.
- Company: Join NOBL Wheels, a leader in the cycling industry, located in beautiful Cumberland, BC.
- Benefits: Full-time role with competitive pay and opportunities for growth in a vibrant environment.
- Other info: Ideal for cycling enthusiasts looking to combine passion with career growth.
- Why this job: Make a real difference by enhancing rider experiences and leading a passionate team.
- Qualifications: 3+ years in customer service leadership and familiarity with AI tools required.
The predicted salary is between 58500 - 71500 $ per year.
Lead customer service at NOBL Wheels in Cumberland, BC, combining team coaching with practical AI and technical warranty expertise.
This full-time, in-person role supports riders and business partners.
As Customer Service Lead, you will supervise representatives, strengthen technical product confidence, and improve customer experience.
You will handle escalations, manage key accounts, and partner across operations.
The work includes Freshdesk, CRM, Odoo, documentation, workflow automation, and ERP handoffs.
Key Responsibilities
- Supervise, mentor, and coach customer service representatives
- Resolve complex escalations and technical warranty issues
- Maintain high-touch service for critical accounts
- Champion AI tools and workflow automations
- Build technical documentation and knowledge bases
Requirements
- Three or more years leading customer service teams
- Practical experience with productivity and AI tools
- Strong ERP and customer support platform proficiency
- Mountain bike or cycling industry familiarity preferred
- Clear, empathetic communication with riders and partners
Bring leadership, AI literacy, and rider-first communication to NOBL Wheels customer service in Cumberland, BC.
Customer Service Team Lead AI in Cumberland employer: NOBL Wheels Ltd.
NOBL Wheels Ltd. offers a dynamic work environment where employees are encouraged to connect with riders and solve complex challenges. The company emphasizes team leadership and development, fostering a culture of continuous learning and technical confidence. With a focus on leveraging technology to enhance customer service, NOBL Wheels provides opportunities for professional growth in the cycling industry.
