Serve Sheridan students through empathetic service, accurate information, and multichannel support at the fully on-site Davis campus.
As a Tier 1 Student Services Associate, you welcome prospective students, current students, alumni, faculty, staff, and guests. You guide individuals through Sheridan processes, resolve general inquiries, and connect them with resources. Your work supports student success through inclusive, student-centred interactions.
Key Responsibilities:
- Provide professional front-line service through the Service Hub
- Guide students through registration, fee payment, and systems
- Respond to cases within established service standards
- Refer individuals to appropriate college areas and Tier 2 support
- Maintain accurate CRM records and confidential student information
Requirements:
- Two-year diploma in social sciences, business, public relations, or related field
- Minimum two years' educational or business customer service experience
- Excellent written and verbal communication skills
- Microsoft Suite, database management, and computer skills
- Experience serving diverse populations and maintaining confidentiality
Bring student-centred communication, service excellence, and Sheridan process knowledge to this Davis-based Student Services Associate position.
Student Services Associate Sheridan in Brampton employer: Njoyn
The Toronto Public Library is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals passionate about strategic communications. With a strong commitment to employee growth, you will have access to mentorship opportunities and the chance to lead impactful initiatives that serve the community. Located in the heart of Toronto, you'll enjoy a vibrant urban environment while contributing to meaningful public service.
