Director, eCommerce – Hybrid in Toronto

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

We aim to create an environment where talented individuals are empowered to excel. Our work is driven by 5 key principles:

• One team, One mission: Our collective dedication to Nitro's mission defines us.
• Own it: We take full ownership of our actions and decisions.
• Accountable to our customers: We are dedicated to our customers and take our commitments seriously.
• Excellence in execution: Driven by passion and precision, we exemplify excellence in our delivery.
• Be bold, fail fast, learn faster: We learn as we grow, dare to try, and bravely question.

The ECommerce team is part of the Revenue Marketing team at Nitro. We are responsible for the revenue and growth for our ECommerce motion. We also connect the dots between our ECommerce customers and their journey and our Enterprise CS and Sales team, ensuring our customers are supported in the way they want with a seamless customer experience.

We are looking for a commercially focused Director of ECommerce to lead the team responsible for ECommerce revenue at Nitro. As Director of ECommerce, you’ll own the ECommerce revenue number and will be responsible for increasing conversion and maximising revenue while improving the experience our customers have as they trial our software, purchase, renew and manage their subscriptions.

This role is for someone who considers themselves a marketer, a salesperson, and cares deeply about customer and product experiences. You like to be hands-on, deep in data, and are excited to see your work translate into revenue success.

What you’ll be doing:

• With the VP of Revenue Marketing define the revenue plan for ECommerce, including critical inputs and data required to achieve the plan.
• Work with teams including product, IT, finance, sales, operations, marketing.
• Own our ECommerce tech stack powered by Stripe and vendor alignment to ensure a seamless buying and adoption process for our online buyers.
• Own, monitor, and drive the ECommerce number, partnering with the wider marketing team to align and drive overall revenue for the organization.
• Partner with the performance marketing, web and operations team to utilise all digital channels to drive to EComm revenue goals.
• Drive a consistent program of testing and optimizations to improve our EComm experience.
• Maintain the eCommerce road map and project plans for relevant priorities.

We’d love to hear from you if you:

• Care deeply about delivering against revenue goals for an organization.
• Have prior experience working in a business that has both EComm sales and direct sales.
• Have strong analytical skills.
• Have a bias toward action that leads to revenue outcomes.
• Can be both hands-on and strategic and can distill complex issues into simple solutions.
• Can tailor your communication to a variety of audiences at all levels of the organisation.
• Are comfortable working across multiple parts of the organisation to achieve your goals.
• Have experience working with our tech stack including Stripe, HubSpot, Intercom and Tableau.
• Have owned a revenue number and can show examples of how you have positively increased this month over month.
• Have previous experience with SEO/AEO.

Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

• Hybrid Work: Our team embraces the hybrid work model, combining three days of in-person collaboration with two days of remote work each week.
• Company-Wide Recharge Week: We understand the importance of taking time off, which is why we have a Recharge Week in February.

Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

Salary Range: 170K - 190K CAD