Support escalated automotive customer concerns at Nissan in Mississauga with bilingual communication, problem-solving, and a hybrid full-time schedule.
As a Bilingual Senior Customer Service Representative, you will assist customers, dealers, representatives, and internal teams. The role focuses on automotive finance customer service, effective communication, policy training, and accurate issue resolution. You will work four days onsite and one day remotely.
Key Responsibilities:
- Resolve escalated customer and dealer concerns across departments
- Support representatives with solutions for customer and dealer issues
- Conduct ongoing policy and procedure training sessions
- Verify representatives' completed work for detail and accuracy
- Monitor correspondence, workflow, incoming mail, and emails
Requirements:
- High school diploma required
- One to three years' automotive finance customer service experience
- Bilingual English and French communication skills
- Word, Excel, Outlook, and adaptable computer system skills
- Strong organization, time management, multitasking, and communication skills
Bring bilingual service, automotive finance experience, and escalated-issue expertise to Nissan's customer and dealer support operations.
Bilingual Automotive Customer Service Senior Representative in Mississauga employer: Nissan
Nissan is an exceptional employer that fosters a collaborative and innovative work culture in Mississauga, ON. With a strong focus on employee growth, we offer comprehensive training programs and opportunities for advancement, ensuring that our team members can thrive in their careers. Join us to be part of a forward-thinking company that values strategic planning and encourages meaningful contributions to the automotive industry.
