Support Nissan customers and dealers in Mississauga through bilingual service, escalated issue resolution, and a hybrid schedule with four onsite days.
As a Senior Customer Service Representative, you will address automotive finance concerns across departments. The work requires English and French fluency, effective communication, and creative problem-solving. You will support representatives, dealer staff, internal teams, and external vendors while following applicable laws and departmental standards.
Key Responsibilities:
- Resolve escalated customer and dealer issues across departments
- Assist representatives with customer and dealer concerns
- Conduct ongoing policy and procedure training sessions
- Verify representative work for detail and accuracy
- Monitor correspondence, workflow, and service quality
Requirements:
- High school diploma
- One to three years of automotive finance customer service experience
- Bilingual English and French communication skills
- Proficiency in Word, Excel, and Outlook
- Organization, time management, and multitasking skills
Bring bilingual communication, automotive finance experience, and escalation expertise to Nissan's customer and dealer service team.
Bilingual Automotive Customer Service Representative in Mississauga employer: Nissan Motor Iberica SA
Nissan is an exceptional employer located in Mississauga, Ontario, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from a comprehensive benefits package, including medical, mental health support, and unique perks like vehicle discounts, while enjoying ample opportunities for career growth through diverse paths and continuous learning initiatives. Join a team that values inclusion and empowers individuals to contribute meaningfully to the future of transportation.
