Support escalated automotive finance concerns as Nissan's Bilingual Senior Customer Service Representative in Mississauga, with a hybrid schedule and French-English communication.
This full-time senior customer service position supports representatives, dealers, customers, and multiple departments. You will apply problem-solving skills, provincial and federal laws, departmental standards, and effective communication. The role also involves training, quality verification, workflow monitoring, and correspondence management.
Key Responsibilities:
- Assist representatives with customer and dealer solutions
- Conduct ongoing policy and procedure training sessions
- Handle escalated customer and dealer issues
- Verify representative work for detail and accuracy
- Monitor quality, workflow, mail, and email correspondence
Requirements:
- High School Diploma required
- One to three years automotive finance customer service experience
- Bilingual English and French communication skills
- Proficiency in Word, Excel, and Outlook
- Organization, time management, multitasking, and strong communication skills
Apply automotive finance experience, bilingual communication, and customer service leadership to escalated concerns at Nissan in Mississauga.
Bilingual Senior Customer Service Specialist in Mississauga employer: Nissan Motor Corporation
Nissan is an exceptional employer located in Mississauga, Ontario, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, we provide diverse career paths, continuous learning opportunities, and a comprehensive benefits package that includes unique perks like vehicle discounts. Our inclusive culture ensures that every team member feels valued and empowered to contribute to meaningful projects that shape the future of transportation.
