Bilingual Senior Customer Service Representative in Mississauga

Location: Mississauga, Ontario

Job Schedule: Full-time, (Hybrid 4 days onsite, 1 day Remote)

Education Requirement: High School Diploma

Sponsorship: No

Come Drive Innovation with Us. We are currently looking for a Bilingual Senior Customer Service Representative to join our team in Mississauga, ON.

Position Summary: With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

This Role will be responsible for responding to escalated customer and dealer issues, spanning multiple departments in a manner consistent with provincial and federal laws and departmental standards using effective and creative problem-solving skills, and effective communication with dealer staff, internal staff and external vendors.

A Day in the Life:

• Supports Customer Service Reps by assisting them in finding solutions to customer and dealer concerns.
• Activities include training on policies and procedures, conducting ongoing training sessions, assisting with directly resolving questions or concerns of a dealer or customer, and ensuring communications are current and flow smoothly to the reps.
• Verifies work completed by reps for detail and accuracy.
• Handles escalated issues and ongoing customer correspondence prepares and provides written and verbal communication in response to customer and dealer concerns or inquiries.
• Monitors agents to ensure quality service while coaching and developing agents.
• Monitors workflow to ensure timely and accurate response to customer correspondence.
• Monitor all incoming customer mail and emails.

Who We're Looking for:

Minimum Qualifications:

• Minimum High School Diploma with 1-3 years' experience in the area of customer service relating to automotive finance.
• The candidate must be bilingual (English & French).
• Proficiency in Word/Excel/Outlook, as well as a good comfort level adapting to new computer systems.
• Must be organized, have good time-management skills and be able to multi-task.
• Strong written and verbal communication skills.

Desired:

• Bachelor's Degree or College Diploma in Business preferred.

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the second year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

What You'll Look Forward to at Nissan:

• Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs.
• Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

NISSAN FOR EVERYONE: People are our most valuable assets, and Nissan seeks to maximize the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Nissan aims to improve business results through a workplace and business that meets the needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have Business Synergy Teams (BSTs) across the Americas that are open to all employees and seek to connect employees through common interests and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in our business as we respect and recognize the diversity of our customer base and the communities where we do business.

Mississauga Ontario Canada

Salary Range: $59,550.00 - $73,162.00