At a Glance
- Tasks: Be the go-to person for clients, ensuring smooth project delivery and top-notch support.
- Company: Join Niricson, a leader in innovative infrastructure management using robotics and AI.
- Benefits: Enjoy competitive salary, health benefits, stock options, and 3 weeks of vacation.
- Other info: Work remotely with flexible hours in a diverse, inclusive, and mission-driven team.
- Why this job: Make a real impact by bridging technical expertise and exceptional customer service.
- Qualifications: 4+ years in technical project management; civil engineering or physics background preferred.
The predicted salary is between 70000 - 80000 $ per year.
Location: Remote within Canada (Occasional Travel Required)
About us
At Niricson, we're transforming the way aging infrastructure is inspected and managed - helping asset owners make smarter, safer, and more sustainable decisions. Our proprietary technologies combine robotics, AI, and data analytics to deliver unparalleled insights into the health of civil structures like dams, bridges, and airfields. As we scale, our Sales and Technical teams are working hand in hand to deliver world-class service to our clients in the hydro, transportation, and energy sectors.
The Opportunity
We are looking for a Technical Customer Service Manager to serve as the essential bridge between our clients and technical teams. You'll step in once contracts are signed, managing client communication, keeping projects on track, and ensuring our clients feel informed and confident in every stage of delivery - from production to results handoff and beyond. This is a unique role that blends technical understanding with excellent client service. If you have a background in civil engineering or physics, experience with technical projects, and a passion for delivering top-tier customer experiences, we want to hear from you!
Key Responsibilities
- Serve as the main point of contact for clients during project delivery, from contract signing to post-project support
- Translate complex technical civil engineering concepts into clear, client-friendly updates and responses
- Proactively manage project timelines, client expectations, and internal communication between Sales and Technical teams
- Track project progress and coordinate with internal technical leads to ensure timely, accurate delivery
- Support account managers by providing technical clarity and consistency in client interactions
- Identify opportunities to improve customer experience and internal handoff processes
- Foster strong, trust-based relationships with clients to drive satisfaction and repeat business
- Onboarding clients to the AUTOSPEX® platform successfully, documenting client feedback, and relaying feedback to operations and R&D teams
- Registering Niricson's company with client vendor platforms such as Ariba, SAP, etc.
What You Bring
- 4+ years of experience in a technical project management, customer success, or client delivery role
- Educational background in Civil Engineering, Physics, or a related technical field
- Ability to grasp and explain technical concepts related to geospatial analysis, machine learning, or data collection workflows
- Excellent communication and interpersonal skills - both with technical teams and clients
- Highly organized with strong project management skills and attention to detail
- A service-first mindset with a commitment to client satisfaction
- Experience working with cross-functional teams in a fast-paced, evolving environment
Bonus Qualifications
- Experience working with asset owners or infrastructure clients (e.g., hydro, transportation, utilities)
- Familiarity with CRM or project management tools
- Prior experience in a startup or high-growth tech company
Key Success Attributes
- Ownership - make and keep commitments to the team, customers, and stakeholders.
- Detail-oriented - able to frame challenges, think critically, and design solutions from the ground up.
- Curiosity & Learning - believes in continuous learning.
Diversity and Inclusion
Niricson is a diverse and inclusive equal-opportunity employer. We encourage diversity, and we thrive on it for the benefit of our employees, products, and our community. We are committed to fostering belonging through a diverse and inclusive workplace. We do not discriminate against any race, gender, religious affiliation, ethnicity, or any other demographic - instead, we celebrate diversity. We're a close-knit, mission-driven team that celebrates curiosity, diversity, and excellence. If that sounds like you, we can't wait to meet you!
Pay
Base Salary ($70,000 to $80,000 depending on experience)
Benefits
- Extended health benefits including dental and vision
- Stock Options
- Performance Bonus
- 3 Weeks of Paid Vacation
- A startup remote-first environment
- Flexible working hours
Technical Customer Success Manager in Vancouver employer: Niricson Software Inc.
Niricson is an exceptional employer that champions innovation in infrastructure intelligence, offering a dynamic remote work environment across Canada. With a strong commitment to employee growth, Niricson provides competitive compensation, equity participation, and the opportunity to shape a core commercial function while working alongside cutting-edge technology in robotics and AI. The inclusive work culture fosters diversity and collaboration, making it an ideal place for professionals eager to make a meaningful impact in critical infrastructure sectors.
