To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The succesful candidate will be responsible for: Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests. Making of appointments by telephone and at the reception desk, using a computerised system. Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required. Checking and completing tasks as appropriate. Creating of new patient records.
Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations. Maintaining accurate records. Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process. We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.
University Hospitals Bristol and Weston NHS Foundation Trust
University Hospitals Bristol and Weston NHS Foundation Trust
Patient Co-ordinator in Langford employer: NHS Jobs
Join South London and Maudsley NHS Foundation Trust, a leading employer in mental health care, where you can advance your career as a Registered Mental Health Nurse. Our supportive work culture prioritizes employee growth through ongoing professional development and training opportunities, while our commitment to community care allows you to make a meaningful impact on the lives of diverse service users. Located in vibrant South London, we offer a unique chance to be part of a dedicated team that values collaboration and innovation in mental health services.
