Coordinate patient access and reception services using appointment management and clear communication across both practice sites. Support timely healthcare navigation every day.
This Care Coordinator/Receptionist position supports patients, clinicians, and the wider practice team. You will manage enquiries, appointments, referrals, follow-up activities, and administrative tasks. The role uses SystmOne and other relevant systems while maintaining accurate records.
Key Responsibilities:
- Welcome patients and visitors with professional, helpful service
- Process same-day and future appointment requests
- Coordinate referrals, recalls, appointments, and follow-up activities
- Update patient records using SystmOne and relevant systems
- Refer clinical concerns to qualified healthcare professionals
Requirements:
- Clear, courteous communication with patients and colleagues
- Ability to maintain confidentiality and data protection compliance
- Calm, professional approach to enquiries
- Ability to follow written protocols and procedures
- Willingness to undertake mandatory training and supervision
Bring organised administration, patient navigation, and reception communication skills to support effective healthcare access across both practice sites.
Healthcare Receptionist Care Coordinator employer: NHS Jobs
Join South London and Maudsley NHS Foundation Trust, a leading employer in mental health care, where you can advance your career as a Registered Mental Health Nurse. Our supportive work culture prioritizes employee growth through ongoing professional development and training opportunities, while our commitment to community care allows you to make a meaningful impact on the lives of diverse service users. Located in vibrant South London, we offer a unique chance to be part of a dedicated team that values collaboration and innovation in mental health services.
