GENERAL MANAGER – NEYASKWEYAHK FAS GAS AND CONVENIENCE STORE

GENERAL MANAGER – NEYASKWEYAHK FAS GAS AND CONVENIENCE STORE

Job Number: NGCI 2026-05

Term: full-time

Closing Date: December 31, 2026

THE ORGANIZATION

Neyaskweyahk Group of Companies Inc. (NGCI) is a community-rooted organization that owns and operates businesses serving Ermineskin Cree Nation and the broader Maskwacis region. NGCI’s purpose goes beyond profit: its businesses create local employment, keep economic activity in the community, and build long-term prosperity for the Nation.

The Neyaskweyahk Gas Bar & Convenience Store is one of NGCI’s established operating businesses. Operating under a franchise agreement, the store offers fuel, convenience retail, and food service to local residents and travelers alike. Now under new management, the business is entering an exciting next stage of growth and transformation.

THE OPPORTUNITY

NGCI is seeking an energetic and entrepreneurial General Manager to lead the Neyaskweyahk Gas Bar & Convenience Store through its next stage of growth. Reporting directly to the VP Operations and working closely with NGCI’s executive leadership team, the General Manager will oversee day-to-day operations while playing a central role in shaping the future of the business.

This is a true builder’s role. Key growth initiatives on the horizon include:

• New coffee drive-thru: supporting the planning, launch, and ramp-up of a new revenue stream.
• Expanded food service: growing the menu and food-service offering to drive traffic and margin.
• Enhanced retail merchandising: refreshing the store experience to lift basket size and sales.
• Community engagement: strengthening the store’s presence and relationships across Maskwacis.

This is an ideal opportunity for a hands-on leader who enjoys building teams, driving sales, improving operations, and leaving a lasting impact on a business and its community.

RESPONSIBILITIES AND ACCOUNTABILITIES

Strategic Leadership and Business Growth

• Partner with the VP Operations and NGCI’s executive team to advance the business plan, recommending improvements and developing action plans to achieve results.
• Lead key growth initiatives, including the coffee drive-thru, expanded food service, and enhanced retail merchandising.
• Study market research and trends to assess consumer demand, potential sales volumes, and competitive impact.
• Uphold all Franchise Agreement obligations and standards.

Financial Management and Reporting

• Drive financial results against budget objectives in sales, margins, expenses, and profit, with a goal of increasing margins annually.
• Participate in preparing and reviewing annual budgets, and review monthly results with the Financial Controller, VP Operations, and President.
• Provide monthly, quarterly, and annual operations and status reports to the President & CEO and VP Operations.
• Ensure all reporting requirements are met and submitted on time, maintaining confidentiality of pricing, financial, marketing, and HR information.

People Leadership and Team Development

• Lead, coach, and develop the team to deliver on company policies, procedures, programs, and merchandising standards.
• Collaborate with the HR Manager on employee relations, training, performance management, recognition, discipline, policy administration, and WCB claims.
• Coordinate annual performance work plans, year-end reviews, and development action plans.
• Manage staffing and schedules, and provide hands-on front-line support as needed (cooking, prep, serving, cleaning).

Operations, Safety and Compliance

• Oversee daily operations in line with established guidelines and procedures.
• Ensure compliance with government regulations for labelling, sanitation, and food safety.
• Partner with the VP Operations on Occupational Health and Safety, ensuring staff understand and follow OH&S policies and that unsafe conditions are corrected.
• Maintain equipment (pumps, POS systems) and enforce security protocols for cash and site premises.
• Lead annual full-store inventory counts and monthly spot audits to ensure accuracy and effective inventory control.

Customer Experience, Marketing and Community

• Set and maintain high customer service standards, tracking and resolving customer feedback promptly.
• Lead social media marketing and customer engagement to build brand awareness, promote products, and drive sales.
• Serve as a public relations representative for NGCI within the community, strengthening local relationships.

Merchandising and Vendor Relations

• Source and negotiate with vendors to procure merchandise for resale.
• Build positive, professional vendor relationships that support margin and product mix goals.

Other duties as assigned.

MEASURES OF SUCCESS

• Profitable Growth: sales and gross margin grow year over year, with the business consistently meeting or exceeding budget.
• Successful Expansion: the coffee drive-thru and expanded food service launch smoothly and become meaningful contributors to revenue and traffic.
• Engaged, Stable Team: a well-trained, accountable team with improved retention, clear performance plans, and a strong safety record.
• Trusted Community Presence: the store is recognized locally for great service, strong community relationships, and full compliance with franchise and regulatory standards.

THE INDIVIDUAL

Education

• Bachelor’s degree in Business Management or a related field is preferred.
• A Business Diploma combined with 5+ years of relevant experience will be considered as an equivalent.

Experience

• Proven experience in a managerial role within retail, convenience, gas bar, quick-service restaurant, hospitality, or a similar multi-faceted operation.
• Demonstrated success developing and managing financial plans, including forecasting, budgeting, sales, ROI, and gross profit margin.
• Experience managing employees, schedules, and performance evaluations.
• Exposure to franchise operations, food service, or new site or product launches is a strong asset.
• Working knowledge of HR processes and marketing, including social media, is an asset.

Competencies and Knowledge

• Business and Financial Acumen: understands the levers that drive sales, margin, and profitability, and uses data to make decisions.
• Operational Excellence: strong working knowledge of operational procedures, inventory control, and regulatory, food safety, and OH&S compliance.
• Technology Skills: proficient with point-of-sale systems and Microsoft Office.
• Communication and Reporting: excellent written and verbal communication, with the ability to prepare clear monthly operations reports.
• Vendor Relations: builds positive, professional supplier relationships and negotiates effectively.
• Strategic Alignment: understands NGCI’s strategic goals and connects daily operations to the bigger picture.

Personal Profile

• Entrepreneurial and Growth-Minded: energized by building something new and finding opportunities to grow the business.
• Hands-On Leader: leads by example and is comfortable rolling up their sleeves on the front line.
• Team Builder and Coach: develops people, delegates well, and creates a positive, accountable culture.
• Customer-Focused: passionate about service, with strong conflict resolution skills.
• Decisive and Organized: makes sound decisions quickly and manages time and priorities well in a fast-paced environment.
• Community-Minded: respects and values the Ermineskin Cree Nation and Maskwacis community, building trust through genuine relationships.

Other Requirements

• Valid Class 5 driver’s license and own reliable transportation.

WHY JOIN NGCI

• Make a Lasting Impact: you would lead a business that creates local jobs and contributes directly to the economic strength of Ermineskin Cree Nation and the Maskwacis community.
• Build Something New: this is a rare chance to help launch a coffee drive-thru and expanded food service, putting your own stamp on the business’s future.
• Entrepreneurial Freedom with Support: you would have real ownership of results while working closely with an engaged executive team that is invested in your success.
• Visibility and Influence: reporting to the VP Operations and partnering with the President & CEO, your ideas and recommendations will be heard and acted on.
• Room to Grow: as NGCI continues to build its business portfolio, a strong performer in this role will be well positioned for broader leadership opportunities.

This is a great opportunity if you enjoy turning potential into performance, developing people, and seeing the results of your leadership in the community every day.

COMPENSATION

The salary range for this role is $65,000 to $75,000, commensurate with experience.

LOCATION

Neyaskweyahk Gas Bar & Convenience Store, Ermineskin Cree Nation, Maskwacis, Alberta.

WORK ENVIRONMENT

This is a fast-paced, on-site role in a business with 8 operating hours per day. As the leader of the operation, the General Manager is expected to be accessible when needed and comfortable stepping into front-line support.

EQUAL OPPORTUNITY

NGCI is committed to an inclusive and respectful workplace. Qualified First Nations and Indigenous candidates are strongly encouraged to apply and are invited to self-identify in their application.

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