Coordinate airline customer service through technical data sheets, pricing, billing, and operational communication for Newrest's temporary maternity-leave replacement assignment.
As Customer Service Manager, you serve as the main interface between airline customers and internal teams. You maintain service information, support customer relationships, and coordinate operational follow-through. Your work covers menus, flight schedules, quality responses, pricing updates, and billing accuracy.
Key Responsibilities:
- Create technical data sheets, manuals, plating guides, and menus
- Monitor airline cycle rotations and create flight templates
- Respond to complaints and follow corrective actions internally
- Calculate meal costs, update prices, and verify billing
- Represent clients and coordinate requests with department heads
Requirements:
- Ability to manage customer service activities during maternity leave
- Ability to communicate operational information clearly to personnel
- Ability to monitor service standards and quality dashboards
- Ability to respond to crew feedback within 24 hours
- Ability to maintain airline customer relationships and partnerships
Support Newrest airline operations with accurate documentation, responsive customer service, pricing control, and coordinated internal communication.
Airline Customer Service Manager in Mississauga employer: Newrest
At Newrest, we pride ourselves on fostering a dynamic work environment that prioritizes employee growth and satisfaction. As a Customer Service Manager, you'll benefit from comprehensive training programs, a supportive team culture, and opportunities to drive impactful change in customer experience. Located in a vibrant community, our commitment to excellence not only enhances your career but also enriches the lives of those we serve.
