At a Glance
- Tasks: Support and enhance the ITSM platform while shaping IT service delivery.
- Company: Join Newport Williams, a leader in IT solutions with a focus on innovation.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Other info: Full-time permanent role with excellent career advancement potential.
- Why this job: Make a real impact by improving IT services in a dynamic environment.
- Qualifications: Experience with ServiceNow ITSM modules and strong troubleshooting skills.
The predicted salary is between 72000 - 88000 $ per year.
Newport Williams is seeking an Intermediate ServiceNow Business Analyst for a full-time permanent role in Vaughan, Canada. You will support, configure, and enhance our client's ITSM platform in a structured ITIL-aligned environment to shape how IT services are delivered across the business.
Responsibilities include:
- Administering core ServiceNow ITSM modules
- Supporting CSM
- Testing and troubleshooting
- Building integrations via REST/SOAP
- Leveraging ATF to ensure stable releases
ServiceNow ITSM Analyst: Admin, Integrations & AI in Vaughan employer: Newport Williams
Join a dynamic and innovative team as a Senior ERP Business Analyst in a collaborative work environment that values employee growth and development. Our client offers competitive benefits, a strong focus on work-life balance, and opportunities to lead impactful projects in Finance and Distribution. Located on-site, this role provides a unique chance to make meaningful contributions while mentoring junior team members and driving system improvements.
