Office Manager and Consular Adviser – Vancouver

This role is based in Vancouver, Canada. NZTE operates a hybrid work environment. This role requires a regular (3-4 days per week) in-office presence to support the team, consular services, and the day-to-day operations of the Vancouver office.

Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) is New Zealand’s international business development agency. We help ambitious New Zealand businesses grow internationally for the good of New Zealand. Our Vancouver office leads NZTE’s work across Canada and is also the New Zealand Consulate in Vancouver. The team works closely with colleagues across North America, New Zealand, and other New Zealand Government agencies.

As Office Manager and Consular Adviser, you will keep the Vancouver office running smoothly and support the Trade Commissioner and Consul General and wider Canada team. You will oversee day-to-day operations, including facilities, suppliers, health and safety, security, IT team support, and events and visits. You will also manage the office’s financial administration, including payroll, accounts payable, reconciliations, budgeting, reporting, expense management support, and audit requirements. You will work closely with external providers and NZTE’s regional and New Zealand-based Finance and People teams to meet local obligations accurately and on time.

As Consular Adviser, you will support New Zealanders travelling or living in Canada, including in difficult or distressing circumstances. You will manage enquiries and cases confidentially, support emergency responses, and contribute to official visits, commemorations and New Zealand election activity in coordination with the Ministry of Foreign Affairs and Trade and other government partners.

You’ll have experience in office management, business operations or another varied role where people rely on you to keep things moving. We’re looking for someone who brings:

• Confidence with finance: You’re comfortable managing payroll, accounts payable, reconciliations, budgets, reporting and audit requirements. You’re careful with the details and take deadlines seriously, but you also enjoy the wider scope of a role that is about much more than the numbers.
• Initiative and a feel for team culture: You spot what needs doing, take ownership and follow through. You enjoy bringing people together and helping create a great team environment, both in the Vancouver office and with colleagues working from Toronto & across the wider North American region. You’re also curious about AI and keen to try practical ways it can make work easier.
• Good judgement and genuine care for people: You can be trusted with sensitive information and know how to handle situations thoughtfully. You bring empathy and compassion when supporting people in distress and stay calm and clear-headed when things are stressful.
• An easy, adaptable working style: You build strong relationships and are comfortable managing multiple stakeholders, competing priorities and work across locations and time zones. You know when to act independently, when to check in, and how to keep your leader appropriately informed.

You will join a small, connected Canada team with a broad view of NZTE’s work and direct links across our North American and global network. The role offers unique variety: you will be trusted to run the operational backbone of the office, contribute to a strong team culture and provide meaningful support to New Zealanders in Canada. Our environment encourages experimentation and constant learning, intellectual challenge, and absolute honesty. We keep promises and honour commitments and we celebrate the mana (strength and dignity) of each other as being equal to or greater than our own.

If this opportunity sounds like you, we'd like to hear from you. The compensation package range for this role is CAD $95,000 - $105,000. Applicants must have an existing authorisation to work in Canada. Employment visa sponsorship is not available. We are managing this hire internally and are not accepting inquiries from third-party agencies. We believe New Zealand is good for the world. New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer. At NZTE it is all about our people and we seek diversity of thought; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability. If we need to make specific accommodations for you in any part of the recruitment process, please advise us.